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Luxury Welcome and Services Supervisor
Il y a 2 mois
Job Summary
We are seeking a highly skilled and experienced Luxury Welcome and Services Supervisor to join our team at Club Med. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring a seamless welcome experience for our guests.
Key Responsibilities
- Represent the Luxury brand of Club Med with clients and teams, embodying the values of excellence, respect, and innovation.
- Implement the welcome process at the reception, as defined by the services management, to ensure a warm and personalized experience for our guests.
- Lead and coordinate the team to achieve a common objective, promoting a positive and luxurious atmosphere in line with Club Med's standards.
- Anticipate and meet the needs of our guests, providing them with tailored recommendations and services to enhance their stay, including excursions, spa treatments, and local experiences.
- Ensure a discreet and personalized service, guaranteeing good relations with our guests and reinforcing the unique Club Med spirit.
- Apply Club Med's quality standards, maintain hygiene and safety protocols, and preserve the heritage of our hotel and leisure services.
- Drive the economic results of the reception service, respecting budgets and optimizing local sales of meals, B&B, and other services.
- Contribute to the evolution of the luxurious service in your department, suggesting innovative ideas to enhance the guest experience.
Requirements
- Fluent French mandatory, with another foreign language a plus.
- Diploma in Hotel, Catering, and a school diploma in Head Porter required.
- Experience in the function and team management required.
What We Offer
- 12-month contract with a competitive salary and bonus structure.
- Accommodation and meals provided by Club Med, along with other benefits associated with our group.
