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Spare and Repair Sales Administrator

Il y a 2 mois

Montpellier, Occitanie, France SERMA Ingénierie Temps plein
Job Description

We are seeking a highly skilled and organized individual to join our team as a Spare and Repair Sales Administrator. As a key member of our customer support team, you will be responsible for providing administrative and supply chain support to our customers, ensuring timely responses to their queries and delivering exceptional customer service.

Key Responsibilities:
  • Manage and monitor end-user equipment flow, ensuring efficient supply chain operations
  • Collect and report data on IT tools and SAP to optimize customer support and supply chain performance
  • Manage customer issues, applying escalation processes as necessary to prevent business disruptions
  • Coordinate with suppliers, repair shops, technical engineers, logistics forwarders, and customs to ensure seamless order fulfillment
  • Manage stock levels, taking appropriate action to ensure timely availability of spare parts
  • Process and monitor invoicing, outstanding payments, and quotations
Requirements:
  • Higher education in logistics, international trade, or equivalent
  • Fluent English language skills (B2 level)
  • Proficiency in Microsoft Excel and ability to work with various IT tools
  • Experience in the aeronautical industry, MRO, customer support, and ERP SAP is a plus
About SERMA Ingénierie

SERMA Ingénierie is a leading provider of engineering and technical services to the aerospace and defense industries. We are committed to delivering exceptional customer service and support, and we are seeking a talented individual to join our team as a Spare and Repair Sales Administrator.