Executive Director

il y a 4 semaines


Lyon, Auvergne-Rhône-Alpes, France Commify Temps plein
As a Customer Success Executive at Commify, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients, understanding their business needs, and providing them with the support and guidance they need to achieve their goals.

Key Responsibilities:

Build and maintain strong relationships with customers, acting as their main point of contact
Proactively engage with customers to understand their business needs and identify opportunities to upsell and cross-sell our products
Onboard new customers and guide them through the implementation process for a smooth transition
Monitor customer usage and identify any potential issues or areas for improvement
Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues
Keep customers updated on new features, upgrades, and enhancements
Conduct customer satisfaction surveys and gather feedback to continuously improve our services

Requirements:

Prior experience in a customer-facing role, preferably in the software or technology industry
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to build and maintain relationships with customers
Highly motivated and results-oriented
Ability to work independently as well as part of a team
Flexibility to adapt to changing priorities and deadlines

What We Offer:

Competitive Salary (€30,000 to €35,000)
Company Bonus Scheme based on performance
Private Healthcare & Dental
25 days annual leave plus Bank Holidays
Birthday off work
Death in service (4x salary)
Christmas voucher
Monthly/quarterly socials
Training & Development opportunities
Hybrid working

About Commify:

Commify serves over 50,000 businesses worldwide and sends over 5 billion communications annually. We have a presence in 9 countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA.

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