Customer Operations Manager F/H

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France SODIAAL Temps plein

As the Client Services Manager, you will oversee and guide a team of customer service professionals within your division.

Key Responsibilities:

  • Lead the customer service team, focusing on planning and managing client portfolios.
  • Drive team performance using key metrics such as disputes, penalties, payment delays, and service quality.
  • Oversee daily operations to guarantee customer satisfaction, including order management, inventory oversight, promotional handling, invoice processing, dispute resolution, and payment tracking.
  • Address order-to-payment challenges, prioritize product shortages, analyze payment delays, and manage credits and invoices.
  • Ensure a seamless flow of information, maintain customer records, analyze delivery challenges, report penalties, and provide sales data to clients.
  • Establish processes for managing disputes and penalties to secure timely payments from clients.
  • Foster relationships with clients' supply chain managers, coordinate site visits, and facilitate meetings with logistics teams.
  • Stay updated on logistics agreements, negotiate annual contracts, and ensure adherence to terms, including analyzing and approving penalties as necessary.
  • Engage in supply chain and IT initiatives, particularly focusing on SAP system implementation.

Candidate Profile:

A Bachelor's degree in business or logistics is required, along with a minimum of 5 years of experience in team leadership. Familiarity with GENERIX, SAP, BUSINESS OBJECTS, and EDI systems is essential. Proficiency in English is preferred. The ideal candidate will be customer-focused, knowledgeable about French distribution networks, possess strong communication and organizational skills, and be capable of managing client expectations effectively.

About SODIAAL:

SODIAAL is a prominent player in the industry, committed to delivering outstanding customer service and innovative supply chain solutions to clients across the nation.


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