Software Support Specialist
il y a 4 semaines
As a Software Support Engineer at Dassault Systèmes, you will play a critical role in ensuring customer satisfaction through superior technical expertise. Your responsibilities will include:
- Providing timely and effective support to customers, addressing their requests, and monitoring usage to ensure seamless experience.
- End-to-end ownership of customer requests, from opening to closure, while promoting R&D best practices through interaction with customers and internal stakeholders.
- Acting as a dedicated technical expert for selected premium customers, managing service requests, and ensuring delegated partners deliver against their support SLA.
- Managing production downtime situations for mission-critical systems, delivering best-in-class resolution plans, and communicating effectively with customers.
To succeed in this role, you will need:
- A tertiary qualification in Computer Science, Software Engineering, or a related field.
- A strong understanding of object-oriented modeling, programming languages, and relevant domain knowledge.
- Experience with broad technologies and systems implementation, including databases, networks, and cloud hosting.
- Excellent communication skills, logical thinking, and analytical skills.
As a Software Support Engineer at Dassault Systèmes, you will have the opportunity to:
- Gain exposure to a wide range of industry experiences and IT technologies in the world of customer success.
- Develop interpersonal skills through interaction with different stakeholders, refining your communication, empathy, and conflict resolution skills.
- Work in a supportive and conducive environment with competitive compensation and opportunities for growth.
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