Software Support Specialist

il y a 4 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein
Role Description & Responsibilities

As a Software Support Engineer at Dassault Systèmes, you will play a critical role in ensuring customer satisfaction through superior technical expertise. Your responsibilities will include:

  • Providing timely and effective support to customers, addressing their requests, and monitoring usage to ensure seamless experience.
  • End-to-end ownership of customer requests, from opening to closure, while promoting R&D best practices through interaction with customers and internal stakeholders.
  • Acting as a dedicated technical expert for selected premium customers, managing service requests, and ensuring delegated partners deliver against their support SLA.
  • Managing production downtime situations for mission-critical systems, delivering best-in-class resolution plans, and communicating effectively with customers.
Qualifications

To succeed in this role, you will need:

  • A tertiary qualification in Computer Science, Software Engineering, or a related field.
  • A strong understanding of object-oriented modeling, programming languages, and relevant domain knowledge.
  • Experience with broad technologies and systems implementation, including databases, networks, and cloud hosting.
  • Excellent communication skills, logical thinking, and analytical skills.
What's in it for you

As a Software Support Engineer at Dassault Systèmes, you will have the opportunity to:

  • Gain exposure to a wide range of industry experiences and IT technologies in the world of customer success.
  • Develop interpersonal skills through interaction with different stakeholders, refining your communication, empathy, and conflict resolution skills.
  • Work in a supportive and conducive environment with competitive compensation and opportunities for growth.


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