Software Support Specialist

il y a 4 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein
Role Description & Responsibilities

As a Software Support Engineer at Dassault Systèmes, you will be responsible for delivering exceptional technical expertise to our customers, ensuring their satisfaction and promoting best practices through interaction and collaboration.

  • End-to-end ownership and handling of customer requests, from opening to closure, to ensure customer satisfaction and promote R&D best practices.
  • Be the dedicated technical expert for selected premium customers, managing service requests and ensuring delegated partners deliver against their support SLA.
  • Manage production down situations for mission-critical systems, delivering best-in-class resolution plans and communicating effectively with customers.
Qualifications

To succeed in this role, you will need:

  • Tertiary qualification in Computer Science, Software Engineering, or a related field.
  • Strong understanding of object-oriented modeling, programming languages, and relevant domain knowledge.
  • Experience with broad technologies and systems implementation, including databases, networks, and cloud hosting.
  • Excellent communication skills in English and strong logical/analytical thinking and troubleshooting mindset.
What's in it for you

As a Software Support Engineer, you will have the opportunity to:

  • Gain exposure to a wide variety of industry experiences and IT technologies.
  • Develop interpersonal skills through interaction and collaboration with different stakeholders.
  • Grow your career in a conducive and supportive environment with competitive compensation.


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