Customer Success and Growth Strategist

il y a 5 jours

Paris, Île-de-France Canonical Group Ltd Temps plein

Customer Success Manager Job Description

Canonical is seeking a Customer Success Manager to join our team in the EMEA region. As a Customer Success Manager, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering.

Key responsibilities include:

  • Onboarding new customers and introducing them to our products and support processes.
  • Elaborating and coordinating complex projects in interaction with developers, IT managers, and decision makers from various industries.
  • Collaborating with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks in coordination with Sales.
  • Serving as a customer advocate internally and influencing Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.

Requirements

The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are looking for:

  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels both internally and externally.

What We Offer

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals.

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