Technical Account Manager, AWS France

il y a 2 semaines

Courbevoie, Île-de-France AWS EMEA SARL (France Branch) - G48 Temps plein
About the Role

AWS EMEA SARL (France Branch) - G48 is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key Responsibilities
  • Develop trusting relationships with customers, understand their business needs and drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting process for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations, and architecture reviews.
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  • Work with customers across all levels from developers through to C-Suite executives.
  • Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive team culture that empowers us to be proud of our differences.
  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
  • Endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
Basic Qualifications
  • 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
  • Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
  • Able to communicate effectively in French and English within technical and business settings.
Preferred Qualifications
  • Experience (3+ years) in the Financial Services industry.
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
  • Experience in influencing management stakeholders on technical, operational, or business strategic decisions.
  • Experience with AWS services and/or other cloud offerings.

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