Technical Account Manager

il y a 2 semaines


Paris, Île-de-France A2Mac1 Temps plein
Job Description

As a Technical Account Manager at A2Mac1, you will play a critical role in driving customer success and growth. Your primary responsibility will be to analyze customer data to measure their health and proactively develop corrective action plans when needed.

Key Responsibilities:
  • Analyze customer data to measure customer health and proactively define corrective action plans when needed
  • Collaborate with the account team to build growth strategies on assigned accounts
  • Manage account escalations and develop action plans to avoid major customer issues
  • Work as a technical partner with the account team, sharing sales goals and technical challenges
  • Collaborate with the account plan to develop measures to grow assigned accounts
  • Run pilot activities and grant test access to our solutions and products
  • Team up with product and marketing to increase awareness of our solutions and products through webinars, seminars, product videos, and events
  • Drive usage and adaptation of A2Mac1's solutions and products at assigned accounts with appropriate measures, such as trainings, tech-days, webinars, parts exhibitions, and workshops
  • Derive user statistics, account evaluations, and peer reviews/benchmark to identify upsell opportunities
  • Ensure successful product use and training
  • Test and prepare the market by introducing new innovative offerings to selected pilot customers

Requirements:

  • Bachelor's degree in Mechanical or Software Engineering
  • Fluent in English
  • Transportation allowance

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