Customer Success Team Lead
il y a 3 semaines
At Powerdot, we're revolutionizing the way people charge their cars. Our mission is to accelerate sustainable mobility by making EV charging as easy as charging a smartphone. We're achieving this by installing chargers in convenient locations, such as shopping centers, restaurants, and other high-traffic areas.
We're a fast-growing company with a strong entrepreneurial spirit, and we're looking for talented individuals to join our team. As a Partnership Success Manager, you'll play a key role in defining the strategy for our Partnership Success division. This involves maintaining relationships with our partners, improving their satisfaction and use of our terminals, and growing our commercial relationship with them.
Responsibilities- Manage a team of Partnership Success Coordinators, responsible for supporting and ensuring the satisfaction, loyalty, and development of our partners.
- Work closely with the Head of Partnerships to co-construct the strategy of the Partnership Success division, focusing on the satisfaction, loyalty, and retention of our existing partners.
- Define and optimize processes, tools, and campaigns with the Marketing and Product teams to drive business growth.
- Establish key performance indicators (KPIs) and set up dashboards to monitor the quality of our partner relationships.
- Identify upsell and cross-sell opportunities within our existing partner portfolio.
- Ensure the satisfaction of our partners throughout the onboarding, renewal, and growth phases.
- 5 years of higher education from a business or engineering school or equivalent.
- 2-3 years of experience in a management role, preferably as a Customer Success team manager or Account Manager in a hyper-growth B2B scale-up.
- Excellent written and verbal communication skills, with the ability to explain progress and obstacles, as well as our value proposition to customers.
- Good knowledge of CRM tools, such as Hubspot.
- An analytical mind and comfort with figures.
- Excellent organizational skills with a sense of priorities.
- A strong entrepreneurial spirit, with autonomy and independence to make important decisions quickly.
- Rigorous and agile, with the ability to analyze performance and draw conclusions.
- Fluency in both spoken and written English, with a passion for customer contact.
- A good understanding of our business plan and growth levers, as well as retailers' businesses, to offer tailored solutions.
- Aptitude and enthusiasm for sustainable mobility and a desire to conquer a fast-growing market with a disruptive value proposition.
- A good level of English is required.
- Availability to travel occasionally in France.
- Private health insurance (Alan).
- Gym pass membership.
- Flexible time (you own your time).
- Annual offsite.
- Recurrent team buildings in our local teams.
- Reimbursement of Navigo for those living in Paris.
We believe that the best solutions and ideas come from diverse backgrounds and perspectives. We're committed to creating a culture of diversity and inclusion, where everyone has the opportunity to speak up, challenge the status quo, and make a difference.
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