EMEA Fragrance Training Consultant

il y a 3 semaines


Paris, Île-de-France Shiseido Temps plein

Fragrance Training Specialist for Travel Retail EMEA

CDI H/F

About Us:

Recognized as the leading cosmetics company founded in Japan and currently ranked 5th globally among beauty groups, Shiseido embodies the highest standards in skincare, makeup, and fragrance. The company has a rich history dating back to 1872.

With a commitment to innovation and modernity, the Group's brands are now available in over 120 countries and regions. Shiseido employs approximately 100 nationalities and has achieved a revenue of 7.5 billion euros.

Driven by the mission of "Beauty Innovations for a Better World," Shiseido's employees are inspired by values that reflect its unique heritage: "People First," "Diversity," "Art & Science," "Japanese," "Uncompromising Quality," and "Omotenashi." Shiseido EMEA, headquartered in Paris, oversees the global operations of brands such as Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, and Zadig&Voltaire, along with regional activities for several Group brands.

Key Responsibilities:

  1. Enhance the performance of Travel Retail teams (Beauty Consultants) to deliver an exceptional in-store experience (60%):
  • Assess and identify training requirements at sales points in collaboration with Retail Managers
  • Organize and conduct training sessions during annual and regional conferences for Beauty Consultants
  • Provide training for Beauty Consultants, promoters, and generic staff at airports tailored to their specific needs
  • Onboard new hires with comprehensive product knowledge and sales techniques through a blended-learning approach
  • Mentor the Top 20 Beauty Consultants to align with brand standards in service and experience
  • Anticipate travel requirements within the designated zone
  1. Adapt and create training presentations and digital resources (20%):
  • Collaborate with international teams to tailor resources based on training needs and the Travel Retail audience
  • Work with the Shiseido Travel Retail team to develop specialized modules to elevate the expertise of sales associates
  • Oversee the management of the e-learning platform and application
  • Produce training videos for significant product launches
  1. Reporting and budget oversight (20%):
  • Support the Retail Excellence Manager in budget oversight (creating purchase orders, managing invoices)
  • Generate reports following each training session and share insights and best practices during monthly meetings with sales representatives

Candidate Profile:

Required Experience:

  • At least 6-8 years of experience in a training department (conducting training/coaching) within the cosmetics and fragrance sector
  • Sales experience is advantageous
  • Proficient in English (90% of training sessions are conducted in English)

Desired Skills:

  • Excellent communication, leadership, and enthusiasm: comfortable with public speaking and experienced in conducting multiple training sessions and events
  • Strong pedagogical skills, methodology, and attention to detail
  • Ability to manage projects and collaborate effectively within a team
  • Digital proficiency
  • Experience in boutique/field sales
  • Creativity and curiosity about the luxury industry and its various roles
  • Both business and consumer-centric mindset
  • High proficiency in the Microsoft Office Suite
  • Fluent in English
  • Frequent travel within the designated zone is expected (60% of the time)


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