EMEA Fragrance Training Consultant
il y a 3 semaines
Fragrance Training Specialist for Travel Retail EMEA
CDI H/F
About Us:
Recognized as the leading cosmetics company founded in Japan and currently ranked 5th globally among beauty groups, Shiseido embodies the highest standards in skincare, makeup, and fragrance. The company has a rich history dating back to 1872.
With a commitment to innovation and modernity, the Group's brands are now available in over 120 countries and regions. Shiseido employs approximately 100 nationalities and has achieved a revenue of 7.5 billion euros.
Driven by the mission of "Beauty Innovations for a Better World," Shiseido's employees are inspired by values that reflect its unique heritage: "People First," "Diversity," "Art & Science," "Japanese," "Uncompromising Quality," and "Omotenashi." Shiseido EMEA, headquartered in Paris, oversees the global operations of brands such as Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, and Zadig&Voltaire, along with regional activities for several Group brands.
Key Responsibilities:
- Enhance the performance of Travel Retail teams (Beauty Consultants) to deliver an exceptional in-store experience (60%):
- Assess and identify training requirements at sales points in collaboration with Retail Managers
- Organize and conduct training sessions during annual and regional conferences for Beauty Consultants
- Provide training for Beauty Consultants, promoters, and generic staff at airports tailored to their specific needs
- Onboard new hires with comprehensive product knowledge and sales techniques through a blended-learning approach
- Mentor the Top 20 Beauty Consultants to align with brand standards in service and experience
- Anticipate travel requirements within the designated zone
- Adapt and create training presentations and digital resources (20%):
- Collaborate with international teams to tailor resources based on training needs and the Travel Retail audience
- Work with the Shiseido Travel Retail team to develop specialized modules to elevate the expertise of sales associates
- Oversee the management of the e-learning platform and application
- Produce training videos for significant product launches
- Reporting and budget oversight (20%):
- Support the Retail Excellence Manager in budget oversight (creating purchase orders, managing invoices)
- Generate reports following each training session and share insights and best practices during monthly meetings with sales representatives
Candidate Profile:
Required Experience:
- At least 6-8 years of experience in a training department (conducting training/coaching) within the cosmetics and fragrance sector
- Sales experience is advantageous
- Proficient in English (90% of training sessions are conducted in English)
Desired Skills:
- Excellent communication, leadership, and enthusiasm: comfortable with public speaking and experienced in conducting multiple training sessions and events
- Strong pedagogical skills, methodology, and attention to detail
- Ability to manage projects and collaborate effectively within a team
- Digital proficiency
- Experience in boutique/field sales
- Creativity and curiosity about the luxury industry and its various roles
- Both business and consumer-centric mindset
- High proficiency in the Microsoft Office Suite
- Fluent in English
- Frequent travel within the designated zone is expected (60% of the time)
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