EMEA Fragrance Training Specialist H/F

il y a 3 semaines


Paris, Île-de-France Shiseido Temps plein

Position Overview:

Fragrance Training Specialist for Travel Retail EMEA

Who We Are:

Shiseido, recognized as the leading cosmetics company established in Japan, currently ranks as the fifth largest beauty group globally. With a legacy dating back to 1872, we celebrate over 150 years of excellence in skincare, makeup, and fragrance.

Our innovative and modern product offerings are available in more than 120 countries and regions. Shiseido employs a diverse workforce of approximately 100 nationalities and achieved a revenue of 7.5 billion euros.

Guided by our mission, "Beauty Innovations for a Better World," our team embodies values that reflect our unique heritage: "People First," "Diversity," "Art & Science," "Japanese," "Uncompromising Quality," and "Omotenashi." Shiseido EMEA, headquartered in Paris, oversees the global operations of renowned fragrance brands such as Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, and Zadig&Voltaire, as well as skincare brands Ulé and Gallinée, alongside regional activities for several other Group brands.

Key Responsibilities:

  1. Enhance the performance of Travel Retail teams (Beauty Consultants) to deliver an exceptional in-store experience (60%):
  • Assess and identify training requirements at retail locations in collaboration with Retail Managers.
  • Organize and conduct training sessions during annual and regional conferences for Beauty Consultants.
  • Provide tailored training for Beauty Consultants, promoters, and generic staff at airports.
  • Onboard new hires with comprehensive training on the product catalog and sales techniques using a blended-learning approach.
  • Mentor the top 20 Beauty Consultants to align with brand service and experience standards.
  • Willingness to travel within the designated region.
  1. Adapt and create training materials and digital resources (20%):
  • Collaborate with international teams to customize training tools based on specific needs and the Travel Retail audience.
  • Work with the Shiseido Travel Retail team to develop specialized modules to elevate the expertise of sales associates.
  • Oversee the management of the e-learning platform and application.
  • Create training videos for significant product launches.
  1. Reporting and budget oversight (20%):
  • Assist the Retail Excellence Manager with budget management, including purchase orders and invoice processing.
  • Generate reports following each training session and share insights and best practices during monthly meetings with sales representatives.

Candidate Profile:

Required Experience:

  • 6-8 years of experience in a training role within the cosmetics and fragrance sector.
  • Sales experience is advantageous.
  • Fluency in English is essential, as the majority of training sessions are conducted in English.

Desired Skills:

  • Exceptional communication, leadership, and energy; comfortable with public speaking and experienced in conducting multiple training sessions and events.
  • Strong pedagogical skills, methodology, and attention to detail.
  • Ability to manage projects and collaborate effectively within a team.
  • Experience with digital tools and platforms.
  • Background in boutique or field sales.
  • Creativity and curiosity about the luxury industry and its roles.
  • Both business and consumer-oriented mindset.
  • Proficient in Microsoft Office Suite.
  • Frequent travel within the designated region is expected (approximately 60% of the time).


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