Guest Services Specialist
il y a 2 semaines
Deliver Exceptional Guest Experiences at Pullman Khao Lak Resort
As a Guest Experience Agent, you will play a vital role in ensuring our guests have a memorable and enjoyable stay at our luxurious resort. You will be the first point of contact for our valued visitors, providing exceptional service and support throughout their journey.
Your Responsibilities:- Manage all guest inquiries and requests promptly and efficiently, ensuring a seamless check-in and check-out process.
- Provide comprehensive information about resort amenities, services, and local attractions to enhance the guest experience.
- Resolve guest issues and concerns with professionalism and empathy, striving for complete satisfaction.
- Collaborate effectively with other departments to ensure a smooth and coordinated operation.
- Maintain a positive and welcoming demeanor at all times, creating a warm and inviting atmosphere for our guests.
- Diploma in Tourism or Hospitality Management preferred.
- Minimum of one year of experience in a similar role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English.
- Proficiency in Russian and Thai languages is highly advantageous.
If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply. Join our team and contribute to the success of Pullman Khao Lak Resort
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