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Guest Services Specialist
Il y a 2 mois
Overview: As a vital member of the Front Office team at Accor, the Front Office All Rounder plays a crucial role in delivering outstanding service to our esteemed guests. This position involves managing the check-in and check-out processes efficiently and ensuring a pleasant experience for all visitors.
Key Responsibilities:
- Provide exceptional service to guests throughout their stay
- Maintain precise guest accounts and records
- Professionally manage incoming calls and inquiries
- Safeguard guest confidentiality and security
Requirements:
- Previous experience in Front Office roles, ideally within luxury hospitality
- Strong ability to engage with guests and surpass their expectations
- Willingness to work flexible hours, including weekends and holidays
- Outstanding communication abilities
Benefits:
- Opportunities for career progression
- Discounts on dining, beverages, and accommodation
- Incentive programs and rewards