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Guest Services Specialist

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Overview: As a vital member of the Front Office team at Accor, the Front Office All Rounder plays a crucial role in delivering outstanding service to our esteemed guests. This position involves managing the check-in and check-out processes efficiently and ensuring a pleasant experience for all visitors.

Key Responsibilities:

  • Provide exceptional service to guests throughout their stay
  • Maintain precise guest accounts and records
  • Professionally manage incoming calls and inquiries
  • Safeguard guest confidentiality and security

Requirements:

  • Previous experience in Front Office roles, ideally within luxury hospitality
  • Strong ability to engage with guests and surpass their expectations
  • Willingness to work flexible hours, including weekends and holidays
  • Outstanding communication abilities

Benefits:

  • Opportunities for career progression
  • Discounts on dining, beverages, and accommodation
  • Incentive programs and rewards