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Customer Support Specialist
Il y a 2 mois
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in a hybrid role. As a Customer Support Specialist, you will be responsible for providing exceptional support to our French and English speaking customers, helping them understand and utilize our Talent Management Suite.
Key Responsibilities- Provide friendly and precise first-line support to customers via our ticketing system, resolving issues and answering questions in a timely and effective manner.
- Be responsible for the care of our French and English speaking customers, ensuring their needs are met and their issues are resolved.
- Develop in-depth knowledge of our Talent Management Suite, serving as a voice of the customer and providing feedback to improve the product.
- Work on side projects to develop yourself, the support team, and the company, including the creation of a Help Center and Internal Knowledge Base.
- Collaborate with other customer-facing departments, such as sales and customer success, to ensure seamless customer experiences.
- 1 year of experience in a customer care or client-facing role.
- Fluent French and excellent English language skills.
- Strong technical skills, with the ability to work closely with our technical team.
- Excellent interpersonal skills, with a passion for providing a great customer experience.
- Experience in troubleshooting technical issues and providing clear, concise solutions to customers.
- A customer-centric approach, with empathy and understanding for customer problems.
- A team player attitude, with a focus on team success and collaboration.
- A curiosity-driven mindset, with a desire to learn and understand more about our teams, products, and customers.
- Great listening skills, with the ability to turn customer feedback into product improvement suggestions.
- Adaptability, with a willingness to learn new things and be comfortable in an environment where experimentation takes place.
- A competitive salary, with a range of €32,000 - €35,000 annually.
- A flexible remote work policy, with the option to work from home or our office in the heart of Paris.
- A comprehensive benefits package, including health insurance, paid holidays, and a MacBook and iPhone provided.
- Opportunities for professional development and growth, with a €1000 training budget per year and a €400 travel budget to visit colleagues in Amsterdam.
- A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.
