Customer Support Specialist

il y a 5 jours


Paris, Île-de-France getjust Temps plein
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team at getjust. As a key member of our Revenues & Operations teams, you will play a crucial role in building the best customer journey and delivering strong value to our merchants. Your primary responsibility will be to support the Customer Success Manager in the follow-up of customers, ensuring seamless communication and resolution of any issues that may arise.

Key Responsibilities:

Identify and communicate platform weak points or development opportunities to the Product team

Collaborate with the Revenues & Operations teams to develop and implement effective customer support strategies

Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner

Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored support solutions

Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our customer support processes

Requirements:

2nd part of gap year or end-of-studies internship

Excellent interpersonal skills and strong oral and written communication skills in French and English

Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions

Proficiency in using business software and tools, with a willingness to learn new technologies and systems

Benefits:

Highly flexible training policy, with opportunities for professional development and growth

Free books and a budget to attend and speak at conferences, promoting continuous learning and networking opportunities

Collaborative and dynamic work environment, with a focus on teamwork and open communication

Opportunity to work with a talented team of professionals, passionate about delivering exceptional customer experiences

Apply now and take the first step towards a rewarding career at getjust

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