Engineering Manager for Order Management Systems

Job Title

Business Context

The airline industry is undergoing a significant transformation in retailing to meet the evolving expectations of customers, which include enhanced workflow efficiency, price transparency, personalized interactions, and integration with social networks.

In this scenario, the Order Management System (OMS) plays a crucial role in realizing the full potential of this transformation. Our team, TRU-ALT-ENG-ORR-OST-OMS, is responsible for developing the Amadeus solution.

We are seeking a software engineering manager to drive the advancement of the Order Management System at the core of the Amadeus Airline Platform.

The ORR-OST-OMS unit is tasked with delivering the Amadeus Order Management System (OrMS), a new module that will serve as the foundation of the new reservation suite offered to our clients, replacing the existing Passenger Service System (PSS).

The OrMS will enable airlines to efficiently manage orders (including contracts and reservation records) and provide their customers with a streamlined purchasing and service experience alongside their partners. Our goal is to deliver the following advantages to our clients:

Role Overview

Enhance Retailing Transformation

Utilize our IATA-certified, ONE Order capable order management system. Implement retail-inspired processes to foster more accurate customer interactions through single-source-of-truth orders and simplified workflows for booking, servicing, and managing disruptions, all backed by comprehensive contextual data and automated procedures. Improve the efficiency of downstream processes and systems with real-time visibility into sales and revenue.

Expand and Simplify Partnerships

Capitalize on new opportunities with any partner, irrespective of their business model. Rapidly onboard both air and non-air partners to enhance offerings and business relationships, ensuring greater efficiency and consistency in processes. Gain a deeper understanding of customer context across partners through shared and enriched data.

Deliver Seamless Customer-Centric Experiences

Empower customers with comprehensive control over their orders throughout their travel journey. Facilitate proactive and effortless resolution of customer inquiries at the first point of contact. Provide transparency to customers by offering a unified and seamless ordering experience.

Ensure Business Continuity

Facilitate a smooth transition to the order management system gradually, ensuring minimal disruption to the airline's current operations. The transition to the Amadeus Order Management System will be phased, aligning with the airline's preferred passenger service system.

Within the OMS department, the ICE (Integration of Customer Ecosystem) team is dedicated to managing interactions with key components of our customers' ecosystems. This includes handling interactions with essential services such as payment, inventory, and delivery, as well as necessary actions within the core product.

Purpose

Lead a team of Business Analysts and Developers responsible for analyzing user requirements and designing, coding, testing, debugging, documenting, and maintaining software solutions for critical components of the Order Management System.

Team Environment

We are transitioning to a Safe Agile environment to enhance our focus on customer-centricity, interoperability, and built-in quality, while fostering rapid innovation.

Our organization also emphasizes a DevOps culture, supported by a dedicated team for architecture, solutions, and expertise.

Typical projects involve airline implementations to collaboratively develop this new solution, strategic product evolutions to maintain our competitive edge, and technical enhancements.

Our primary challenges involve establishing a completely new solution rather than merely recreating an existing one; our aim is to achieve a genuine transformation, reimagining our business to align with the current and future needs of our customers.

Our organization strives to embody the principles of simplicity, agility, and openness by working within a dynamic and interconnected framework.

Key Responsibilities

Management and Engagement

• Oversee engineers in delivering all committed projects on time, within scope, and in compliance with corporate standards and quality.

• Define team objectives and translate them into individual goals for each team member, aligned with organizational objectives.

• Evaluate team and individual performance.

• Provide input for salary reviews.

• Develop teams based on continuous assessment.

• Inspire and guide individual team members to enhance their capabilities (skills, behavior, communication, etc.).

• Build and manage a team that fosters a collaborative work environment promoting innovation and empowerment.

• Continuously propose improvements in collaboration with Train amigos.

Accountability / Business Acumen

• Define and communicate the technical/functional team roadmap and vision in line with departmental, divisional, and company objectives.

• Report on team activities.

• Be accountable for the performance and results of a unit within your discipline or function.

• Develop plans and priorities to address resource and operational challenges.

• Suggest alternatives, improvements, and new techniques in processes, workflows, operational models, and plans.

• Moderate budgetary impacts on business decisions guided by policies, procedures, and business plans, with guidance from senior management.

Functional and Technical Excellence

• Timely manage the investigation and resolution of production support issues and customer inquiries.

• Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance.

Communication

• Ensure timely and appropriate communication to team members regarding company and organizational information.

About the Ideal Candidate

• University degree in Computer Science or a related field, or equivalent work experience.

• Full proficiency in English.

• Experience in team management and leadership.

• Strong interpersonal skills.

• High organizational skills and perseverance.

• Maintenance and quality-oriented mindset.

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning occurs continuously and in various ways at Amadeus, through on-the-job training, formal learning activities, and daily interactions with colleagues.

A caring environment - Amadeus fosters a supportive environment, nurturing both a fulfilling career and personal life. We prioritize our employees' well-being and strive to provide a supportive workplace.

A complete rewards offer - Amadeus provides attractive remuneration packages, encompassing all essential components of a competitive rewards offer, including salary, bonuses, equity, and benefits.

A flexible working model - We encourage our employees to perform their best work, wherever and however it suits them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse workforce to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that guide our actions and shape enduring relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion within the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting top talent from all backgrounds, and serving as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.