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Customer Success Advocate

il y a 1 mois

Paris, Île-de-France Algolia Temps plein
About the Role

We're seeking a highly skilled Customer Success Advocate to join our team at Algolia. As a key member of our Customer Success organization, you will be responsible for driving high-volume engagements with a dedicated portfolio of customers in the EMEA region.

Key Responsibilities
  • Owning and executing a portfolio of renewal contracts in an assigned territory
  • Ensuring all renewals occur on time
  • Identifying growth opportunities and providing insights to the business that improve future business outcomes
What You'll Need
  • 3+ years of experience in a relevant role at a SaaS/Software Company
  • Ability to manage a large number of active accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies
  • Ability to build relationships and collaborate closely with teammates
  • Ability to react and adapt to potential rapid shifts in priorities and organisational policies
  • Constantly looking to learn and improve
  • Strong attention to detail and process-oriented
  • Strong verbal and written communication skills
Nice to Have
  • Fluency in French
  • Experience with an enterprise CRM or customer service application
  • Experience with Salesforce CRM is a significant plus
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Ability to manage transactions through every stage of the renewal cycle
  • Experience in negotiating complex multi-year service contracts
About Us

Algolia is a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.

We're a high-trust environment and our team members have the autonomy to choose where they want to work and when. We know community comes in many forms and strive to create opportunities for intentional in-person connection in our offices and virtually for our remote colleagues around the world.