Customer Success Representative

il y a 4 semaines


Paris, Île-de-France Sociabble Temps plein
Customer Success Role Overview

The Customer Success team at Sociabble is responsible for ensuring our clients achieve their goals through our platform. As a Customer Success Representative, you will be the primary point of contact for our US-based clients, providing guidance and support throughout the project lifecycle.

Key Responsibilities
  • Establish strong relationships with clients and project managers to ensure successful project outcomes.
  • Develop and implement customized success plans for clients, including solution implementation and ongoing project management.
  • Conduct training sessions and workshops to enhance client knowledge and skills.
  • Monitor client progress and provide regular feedback and best practices.
  • Maintain and strengthen relationships with existing clients to ensure contract renewal and upsell opportunities.

Requirements
  • Minimum 4 years of experience in a related field, with a focus on customer success, account management, or digital transformation.
  • Proven track record of managing multiple complex projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Fully bilingual in English, with a strong understanding of US business culture and practices.

What We Offer
  • A dynamic and collaborative work environment, with opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, transportation coverage, and a vacation bonus.
  • The chance to work with a cutting-edge SaaS platform, driving digital transformation for our clients.


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