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IT Technical Support Specialist
Il y a 2 mois
We are seeking an exceptional IT Operations Engineer to join our team at Point72 Asset Management. As a key member of our technology services group, you will provide top-notch technical support and guidance to clients across the Firm.
Key Responsibilities- Provide expert-level technical assistance and insightful advice to clients on various technologies, including Microsoft Windows-based systems, mobile devices, and software applications.
- Deliver best-in-class customer service experiences while managing and prioritizing workload efficiently.
- Analyze and resolve complex technical issues promptly, providing root cause analysis and recommendations for mitigation.
- Develop and maintain strong relationships with local and off-site technology service providers to ensure seamless support.
- Create written project plans to manage small and large-scale projects effectively.
- A minimum of 4 years of experience in client service, desktop support, or technical support role.
- Bachelor's degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline.
- Previous experience supporting investment professionals in the financial industry is highly desirable.
- Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc.
- Scripting and automation skills using tools like PowerShell, Splunk, etc.
Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. We seek to be the industry's premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry's brightest talent.
