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Customer Support Specialist
Il y a 2 mois
At Ledger, we're a leading provider of digital asset management solutions. Our mission is to make the world of digital assets accessible and secure for everyone.
Job SummaryWe're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be the first point of contact for our customers, providing timely and effective technical support to ensure their satisfaction.
Key Responsibilities- Provide exceptional customer support via various channels, including email, phone, and chat.
- Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
- Collaborate with internal teams, such as R&D and Marketing, to ensure seamless communication and issue resolution.
- Identify and report recurring support trends and product performance issues to inform product development and improvement.
- Develop and maintain knowledge base articles, FAQs, and other support documentation to enhance customer self-service capabilities.
- Participate in external events and conferences to represent Ledger and promote our brand.
- Previous experience in customer support or a customer-facing role.
- Strong interest in cryptocurrencies and blockchain environments.
- Excellent written and verbal communication skills in English and Russian.
- Ability to learn about hardware and software products, as well as analyze technical and factual data.
- Proficiency in Google Docs, Sheets, Slides, Forms, and Microsoft Excel, PowerPoint.
- Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus.
- Equity: Employees are the foundation of our success, and we award stock options to share in that success.
- Flexibility: A hybrid work policy that balances work and personal life.
- Social: Frequent social events, snacks, and drinks.
- Medical: Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage.
- Well-being: Personal development, coaching, and fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest and relaxation (RTT) days.
- High tech: Access to high-performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
