Senior Manager of Facilities Operations

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France CBRE Group, Inc. Temps plein

Position Overview: The Senior Manager of Facilities Operations - Multi-Site will oversee multiple locations, ensuring efficient management and operational excellence across various sites.

Geographical Scope: This role encompasses a range of facilities, including production sites, with a significant budget responsibility of approximately 15-20 million euros.

Key Responsibilities:

  • Lead the implementation and adherence to the Integrated Facilities Management (IFM) contract across all assigned locations.
  • Manage a diverse portfolio of clients, which includes 18 sites predominantly in the pharmaceutical sector.
  • Oversee the operational teams, including facilities managers, technical directors, and service coordinators, ensuring comprehensive service delivery.

Core Activities:

  • Administer local and corporate budgets, promptly addressing any discrepancies.
  • Monitor service performance, providing monthly reporting to the account management team.
  • Ensure client satisfaction by meeting Service Level Agreements (SLAs) and maintaining high service standards.
  • Guarantee compliance with legislative, health, safety, and environmental regulations.
  • Collaborate with project managers to ensure seamless execution of facilities management projects.
  • Develop and implement a customer service strategy tailored to the specific needs of each site.
  • Foster strong partnerships with key clients at each location.
  • Encourage teamwork among on-site service teams, corporate resources, and external partners.
  • Establish and maintain governance structures, including regular team meetings and updates.
  • Optimize resource allocation for on-site teams to enhance operational efficiency.
  • Uphold the company's core values within the team.
  • Ensure compliance with all internal HR procedures related to employee management.
  • Maintain a safe working environment across all areas of responsibility.
  • Implement preventive measures, business continuity plans, and emergency protocols.
  • Participate in incident management and training for business continuity execution.

Experience and Skills Required:

Experience: A minimum of 5-7 years in team management (over 10 personnel) and budget oversight (over 10 million euros), preferably within corporate real estate or facilities management, particularly in the pharmaceutical industry.

Essential Skills:

  • Strong aptitude for budget control and operational financial drivers.
  • Technical knowledge of major facility infrastructures, including HVAC and electrical systems.
  • Effective communication skills, demonstrating a positive attitude towards clients and colleagues.
  • Commitment to continuous professional and personal development.
  • Strong business acumen in operational management contexts.
  • Ability to work collaboratively within a team while balancing personal and team objectives.
  • Proficient verbal communication and presentation skills.
  • Fluency in English (minimum C1 level).


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