Customer Service Director

il y a 4 semaines


Toulouse, Occitanie, France Physiol Temps plein
Customer Service Manager

As a key member of our team, you will be responsible for leading our French Customer Service team and developing our customer service strategy to deliver exceptional services. You will drive change and improvements in internal processes, provide supervision and mentorship to a team of approximately 15 Customer Service and Sales Support Specialists and Associates, and act as a change manager to instill a continuous improvement ethos.

Key responsibilities include measuring and monitoring team performance, ensuring training modules are completed, and providing backup support for other European markets when needed.

Requirements include a Bachelor's degree in business or a related field and a minimum of 5 years of experience, or an equivalent combination of education, training, and experience. Proficiency in French and English is required, with proficiency in Italian being a valuable asset. Experience working with ERP systems in a Customer Service capacity and demonstrated experience in process digitalization or change management are also essential.
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