Customer Service Director
il y a 4 semaines
As a key member of our French Customer Service team, you will be responsible for leading the team and developing our customer service strategy to deliver exceptional services. Your role will be crucial in motivating your team and building a culture of continuous improvement.
Key Responsibilities- Provide supervision, mentorship, and training to a team of approximately 15 Customer Service and Sales Support Specialists and Associates.
- Act as a change manager, instilling a continuous improvement ethos and implementing actions to efficiently deliver exceptional customer service.
- Cultivate and maintain effective relationships with key internal and external stakeholders.
- Measure and monitor team performance, ensuring training modules are completed.
- Establish and drive analysis and timely production of reports, KPI's and metrics.
- Foster the development of a unified 'one BVI' culture by aligning and creating consistent global processes.
- Provide backup support for other European markets when needed.
- Bachelor's degree in business or a related field and a minimum of 5 years of experience, or an equivalent combination of education, training, and experience.
- At least 3 years of leadership experience.
- Experience working with ERP systems in a Customer Service capacity, with the ability to quickly learn software programs such as Sales Force, Sage, and IFS.
- Proficiency in French and English (proficiency in Italian would be a valuable asset).
- Demonstrated experience in process digitalization or change management, with a willingness to reorganize processes and think creatively to drive improvements.
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Customer Service Director
il y a 4 semaines
Toulouse, Occitanie, France Physiol Temps pleinCustomer Service ManagerAs a key member of our team, you will be responsible for leading our French Customer Service team and developing our customer service strategy to deliver exceptional services. You will drive change and improvements in internal processes, provide supervision and mentorship to a team of approximately 15 Customer Service and Sales...
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Customer Service Manager
il y a 4 semaines
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Customer Service Representative
il y a 4 semaines
Toulouse, Occitanie, France Imerys Temps pleinThe Customer Service Assistant role at Imerys involves managing customer orders, requests, and complaints efficiently. The ideal candidate will have strong customer orientation, business sense, and communication skills. They will be responsible for monitoring customer order patterns, tracking missing orders, and ensuring proactive communication with...
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Sales Director
il y a 3 semaines
Toulouse, Occitanie, France NAVBLUE Temps pleinJob Summary:The Sales Director will lead the commercial activities for an assigned territory and/or portfolio of customer accounts, focusing on high-potential development and significant existing footprint of NAVBLUE products and services. This role is responsible for all commercial-related activities, including new sales, growing account revenue through...
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Aeronautical Sales Director
il y a 4 semaines
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Global Account Director
il y a 3 semaines
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Customer Service Representative
il y a 4 semaines
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French Customer Service Lead
il y a 4 semaines
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Responsable Customer Services Aerostructures
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Customer Service Representative
il y a 4 semaines
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Global Account Director
il y a 4 semaines
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French Customer Service Lead
il y a 4 semaines
Toulouse, Occitanie, France Physiol Temps pleinWe are seeking a highly skilled Customer Service Manager to lead our French Customer Service team and develop our customer service strategy. As a key member of our team, you will be responsible for motivating your team and building a culture of continuous improvement.Key ResponsibilitiesSupervise, mentor, and train a team of approximately 15 Customer Service...
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Customer Service Representative
il y a 4 semaines
Toulouse, Occitanie, France Imerys Temps pleinJob SummaryAs a key member of the Imerys team, you will serve as the primary point of contact for internal sales, managing customer orders, requests, and complaints with efficiency and professionalism.You will be responsible for developing a proactive market approach, monitoring customer order patterns, and ensuring customer satisfaction. Your strong...
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Aircraft Sales Director
il y a 4 semaines
Toulouse, Occitanie, France NAVBLUE Temps pleinJob Summary:The Sales Director will lead and contribute to all selling related activities, including prospecting, qualifying, account planning, account development strategy, consultative selling, contract negotiation and signature, handover to delivery, while abiding by the NAVBLUE standard operating procedures.Responsibilities:Within the designated...
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Sales Director
il y a 3 semaines
Toulouse, Occitanie, France NAVBLUE Temps pleinJob Summary:The Commercial Director will lead the commercial activities for an assigned territory and/or portfolio of customer accounts, with high potential of development and/or significant existing footprint of NAVBLUE products and services solutions. This role is responsible for all commercial related activities, including new sales, growing account...
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Pensions Customer Service Representative
il y a 4 semaines
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Sales Director for Mil/Aero Connectors
il y a 3 semaines
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Customer Service Liaison for Pensions
il y a 4 semaines
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Global Account Director
il y a 1 semaine
Toulouse, Occitanie, France Newrest Temps pleinAs a seasoned professional, you have the unique opportunity to join Newrest as Global Account Director and drive in-flight sales forward.Newrest is expanding its international presence and requires an experienced Global Account Manager to strengthen our in-flight sales team at the group headquarters.You will take on the role of Global Account Director,...
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Assistant à la Relation Clientèle et au Service de Terrain
il y a 4 semaines
Toulouse, Occitanie, France airbus Temps pleinPrésentation du posteL'entreprise ATR recherche un Assistant à la Relation Clientèle et au Service de Terrain pour rejoindre son équipe de professionnels passionnés par l'aéronautique.Vous serez intégré au sein de l'organisation ATR Support & Services à Toulouse, où vous travaillerez en étroite collaboration avec les équipes de...