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Account Manager
il y a 1 mois
As an Account Manager at Diebold Nixdorf, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and executing our segment strategy. You will have a deep understanding of our offerings and be able to present them to our clients in a compelling way.
Key Responsibilities- Develop and execute account strategies to drive sales growth and customer satisfaction.
- Manage influential stakeholders on each account to ensure successful relationships.
- Create and detect business opportunities in line with our established strategy and manage the sales cycle through to closing.
- Unite the account team in charge of meeting customer needs, as well as any external partners who may join the response.
- Ensure customer satisfaction on a day-to-day basis to establish long-term customer relationships. Provide customers with advice, support, and reassurance.
- Keep customers informed of changes in offers and innovations.
- Inform hierarchy of opportunities and complex, critical problems to find/recommend solutions. Lead the account team in this direction.
- Collaborate with Account Managers in the management of international or national key accounts.
- Contribute to the improvement of account management and traceability files in conjunction with internal bodies (Sales Operations, .
- Respect sales processes
Internal - Sales expert, finance, Sales Operations, deployment, and software project managers, Customer delivery managers
External - Partners, customers
Required Qualifications- Qualifications and training Bac + 3 / Bac + 4 (bachelor's degree, business school,
- Mastery of the sales cycle. Customer relations. Numerical skills. Good knowledge of IT tools (office automation and CRM), professional English.
- Ability to analyze and summarize. Ability to federate. Enthusiastic. Ability to adapt. Good listening and interpersonal skills. Organized and rigorous. Stress management skills.
- Desired experience in the segment - minimum of 5 years' successful experience managing key accounts.
