Tech Support Specialist with French Language Skills

il y a 4 semaines


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Unlock Your Potential as a Tech Support Advisor with French

We are seeking a highly skilled Tech Support Advisor with native or near-native French language proficiency and fluent English skills to join our team in Lisbon. As a Tech Support Advisor, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and documenting case information.

Key Responsibilities:
  • Answer inbound customer requests and document relevant case information
  • Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented
  • Treat all data and personal information with utmost confidentiality
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months of contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.



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