Customer Service Representative

il y a 4 jours


FontenayauxRoses, Île-de-France ICAPE Group Temps plein
Job Description

We are seeking an Apprentice Customer Service Representative to join our team at ICAPE Group.

This is a challenging role that involves working with customers to resolve issues, process orders, and monitor the order book.

Responsibilities

  1. Process orders in our SAP system and follow them up
  2. Monitor the order book (Pull In & Push Out)
  3. Keep customers informed and alert them in advance of any change
  4. Receive orders, process them, and send them back to each customer on time
  5. Prepare shipping documents (delivery notice and invoices)
  6. Communicate with internal sales
  7. Act as a logistics efficiency actor (transport warehousing)
  8. Interface with our office in China
  9. Analyze non-performance using factual data
  10. Coordinate with Customer Service teams, sales representatives, and customers in an international context
Requirements
  • Bachelor's Degree in Sales or International Trade, International Business, or Sales Administration (preferred)
  • Fluent in French and good level of English writing and speaking
  • Knowledge of MS Office
  • SAP knowledge is a plus but not mandatory
  • Excellent listening skills (towards customers and colleagues), empathetic
  • Excellent personal and sales skills
  • Likes technical aspects
  • Reactive and able to find relevant solutions
  • Proactive, determined, and persevering with good interpersonal skills and team spirit
  • Likes communication and customer relations
What ICAPE Group Offers
  • Challenging projects in a dynamic and collaborative team
  • Great promotional opportunities; we encourage internal promotion whenever possible, international mobility

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