Customer Service Representative
il y a 4 jours
We are seeking an Apprentice Customer Service Representative to join our team at ICAPE Group.
This is a challenging role that involves working with customers to resolve issues, process orders, and monitor the order book.
Responsibilities
- Process orders in our SAP system and follow them up
- Monitor the order book (Pull In & Push Out)
- Keep customers informed and alert them in advance of any change
- Receive orders, process them, and send them back to each customer on time
- Prepare shipping documents (delivery notice and invoices)
- Communicate with internal sales
- Act as a logistics efficiency actor (transport warehousing)
- Interface with our office in China
- Analyze non-performance using factual data
- Coordinate with Customer Service teams, sales representatives, and customers in an international context
- Bachelor's Degree in Sales or International Trade, International Business, or Sales Administration (preferred)
- Fluent in French and good level of English writing and speaking
- Knowledge of MS Office
- SAP knowledge is a plus but not mandatory
- Excellent listening skills (towards customers and colleagues), empathetic
- Excellent personal and sales skills
- Likes technical aspects
- Reactive and able to find relevant solutions
- Proactive, determined, and persevering with good interpersonal skills and team spirit
- Likes communication and customer relations
- Challenging projects in a dynamic and collaborative team
- Great promotional opportunities; we encourage internal promotion whenever possible, international mobility
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