Technical Account Manager

il y a 3 jours

Paris, Île-de-France Amazon Temps plein
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a critical role in fostering our customers' innovative and transformative endeavors across various technologies.

Key Responsibilities
  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Requirements
  • Being highly technical and analytical, possessing 5 years of technical support or consulting experience
  • Bilingual in Cantonese and English
  • Passion with a high learning drive
  • Ability to tackle various tasks and projects in a fast-moving environment
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications
  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Proven experience working with large enterprise customers
  • Background in a 24x7 operational services or support environment
  • Track record in influencing management in technical, operational, and strategic decisions
  • Hands-on experience with AWS services and/or other cloud offerings
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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