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Technical Account Manager
Il y a 2 mois
Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities.
About the TeamWe are a passionate and user-focused team of Technical Account Managers who collaborate closely to ensure our largest users achieve their technical goals and maintain their live integration.
Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will play a key role in developing strong trusted relationships with our largest and most complex enterprise users.
Key Responsibilities- Build Strong Relationships: Develop and maintain strong relationships with key users, becoming an expert on the user's implementation and having a deep understanding of their business goals and priorities.
- Provide Proactive Recommendations: Provide proactive recommendations to help users optimize their Stripe API integration.
- Lead Cross-Functional Partnerships: Lead cross-functional partnerships with Engineering, Product, and Sales to be the voice of the user's needs and provide operational solutions.
- Consult and Advise: Consult users and advise them on how they can find greater value in our services.
- Collaborate with Enterprise Support: Collaborate closely with the Enterprise Support team to share user context, knowledge, and best practices.
- Provide API Development Support: Provide API development support to clients utilizing the Stripe API suite across all product lines.
- Identify and Eliminate Process Friction: Operationally savvy, with an ability to identify and eliminate process friction while continuing to build scalable processes.
- Assist in Troubleshooting: Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts.
- 5+ Years of Experience: 5+ years of experience managing large users where you lead complex integration conversations in a highly consultative and proactive manner.
- Language Proficiency: French and English proficiency speaking is a requirement for this role.
- Technical Skills: Hands-on experience working with standard trading API protocols, knowledge or experience using SQL, and building queries.
- Interpersonal and Presentation Skills: Exceptional interpersonal and presentation skills, with the ability to engage with stakeholders at all levels.
- Quick Prioritization and Response: Quick at prioritizing and responding to fluctuating, high-impact, urgent asks from multiple channels.
- Ambitious and Collaborative: Ambitious, hardworking collaborator with customers and internal colleagues alike, with creative ideas to inspire customer loyalty and adoption.
As a Technical Account Manager at Stripe, you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth of our business. We offer a range of benefits, including equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
