Technical Support Team Leader
il y a 3 semaines
Company Overview:
Atlas Copco Airpower N.V. is dedicated to providing innovative solutions across various sectors, including electronics, medical research, renewable energy, and food production. Our commitment to sustainability and cutting-edge technology positions us as a leader in the industry.
Position Overview:
We are seeking a Technical Support Team Leader to oversee a dedicated group of engineers responsible for maintaining a production support system. This role is crucial in ensuring operational efficiency and customer satisfaction.
Key Responsibilities:
- Supervise a team of engineers, managing daily operations, shift schedules, and project coordination.
- Engage with clients to deliver performance reports and maintain strong working relationships.
- Oversee error tracking, system analysis, and incident management to ensure prompt resolution of issues.
- Coordinate with off-site technical support to facilitate effective communication and problem-solving.
- Gather customer feedback and collaborate with various departments to address requests efficiently.
- Provide technical assistance via phone, email, or on-site visits to ensure high levels of customer satisfaction.
- Maintain competence mapping for support engineers to ensure skill development.
- Take ownership of customer issues, collaborating with the service team to reach resolutions.
- Support sales initiatives by nurturing key customer relationships.
Qualifications:
- Experience in a manufacturing or customer service environment, with a strong understanding of Windows systems and networking.
- Proven leadership skills with experience managing a small team.
- Detail-oriented, motivated, and capable of working independently.
- Proficient in PC applications and able to adapt to flexible working conditions.
- Experience with industrial power tools and customer service delivery.
- Ability to foster a culture of quality and continuous improvement within the organization.
Benefits:
- A collaborative work environment that values diversity and promotes professional growth.
- Access to global career opportunities within the Atlas Copco Group.
- Comprehensive training programs to enhance employee skills.
- A competitive benefits package, including health insurance and retirement plans.
Commitment to Diversity:
At Atlas Copco, we believe that diverse perspectives drive innovation. We are committed to creating an inclusive workplace where every employee feels valued and empowered.
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