Technical Support Team Leader

il y a 3 semaines


Paris, Île-de-France Atlas Copco Airpower N.V. Temps plein

Company Overview:

Atlas Copco Airpower N.V. is dedicated to providing innovative solutions across various sectors, including electronics, medical research, renewable energy, and food production. Our commitment to sustainability and cutting-edge technology positions us as a leader in the industry.

Position Overview:

We are seeking a Technical Support Team Leader to oversee a dedicated group of engineers responsible for maintaining a production support system. This role is crucial in ensuring operational efficiency and customer satisfaction.

Key Responsibilities:

  • Supervise a team of engineers, managing daily operations, shift schedules, and project coordination.
  • Engage with clients to deliver performance reports and maintain strong working relationships.
  • Oversee error tracking, system analysis, and incident management to ensure prompt resolution of issues.
  • Coordinate with off-site technical support to facilitate effective communication and problem-solving.
  • Gather customer feedback and collaborate with various departments to address requests efficiently.
  • Provide technical assistance via phone, email, or on-site visits to ensure high levels of customer satisfaction.
  • Maintain competence mapping for support engineers to ensure skill development.
  • Take ownership of customer issues, collaborating with the service team to reach resolutions.
  • Support sales initiatives by nurturing key customer relationships.

Qualifications:

  • Experience in a manufacturing or customer service environment, with a strong understanding of Windows systems and networking.
  • Proven leadership skills with experience managing a small team.
  • Detail-oriented, motivated, and capable of working independently.
  • Proficient in PC applications and able to adapt to flexible working conditions.
  • Experience with industrial power tools and customer service delivery.
  • Ability to foster a culture of quality and continuous improvement within the organization.

Benefits:

  • A collaborative work environment that values diversity and promotes professional growth.
  • Access to global career opportunities within the Atlas Copco Group.
  • Comprehensive training programs to enhance employee skills.
  • A competitive benefits package, including health insurance and retirement plans.

Commitment to Diversity:

At Atlas Copco, we believe that diverse perspectives drive innovation. We are committed to creating an inclusive workplace where every employee feels valued and empowered.


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