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Customer Engagement Manager
Il y a 3 mois
Job Overview
Are you committed to achieving excellence in client relations? Kuehne+Nagel is looking for a proactive Client Relationship Manager.
Your Role
As a Client Relationship Manager at Kuehne+Nagel, you will enhance customer satisfaction by delivering accurate information and addressing inquiries in line with our quality standards.
Your Responsibilities
- Deliver information to clients by ensuring clarity of requests; addressing inquiries; and proposing solutions.
- Facilitate service initiation by documenting requests and coordinating with relevant teams.
- Oversee customer relationships as part of the shipment tracking process.
- Address issues by diagnosing the problem; clarifying procedures; and implementing necessary adjustments.
- Enhance quality outcomes by assessing processes and suggesting improvements.
Your Skills and Professional Experience
- Ideally, you possess a minimum of 3 years of experience in a customer-centric position, preferably within the logistics sector.
- Experience in air and road transportation is highly beneficial, with a preference for knowledge in the pharmaceutical industry.
- Proficient computer skills and familiarity with Electronic Data Interchange (EDI) systems.
- Ability to thrive under pressure with excellent time management capabilities.
- Strong communication skills complemented by a high degree of self-motivation.
