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Customer Service Representative
Il y a 2 mois
Exciting Opportunity at Leroy Merlin
We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative.
Your Role:
- Provide exceptional customer service and support to customers in-store, through remote assistance, and online interactions.
- Engage in a variety of tasks including store reception, cashier duties, customer relations, phone support, online customer assistance, workshops, events, and sales promotions.
- Enjoy autonomy in organizing your weekly tasks with input from your team leader.
Your Profile:
- Embody values such as kindness, empathy, and active listening to deliver outstanding customer experiences.
- Develop strong communication skills and the ability to manage customer emotions effectively.
- Previous experience in customer service is a plus, but comprehensive training will be provided.
Keys to Success:
- Develop in-depth product knowledge to assist customers efficiently and make informed recommendations.
- Communicate with customers in a natural and honest manner, building trust and rapport.
- Consistently adhere to all procedures and company policies.
What We Offer:
- A competitive salary with additional performance-based incentives.
- Employee ownership options and a comprehensive benefits package including healthcare, meal vouchers, and discounts.
- A dynamic and supportive work environment with opportunities for growth and development.
Work Environment:
Weekend availability is required, with flexible hours between 7am and 8pm.
