Support Clientèle Spécialiste
il y a 4 semaines
GSP Services est une entreprise qui offre un soutien opérationnel aux sociétés technologiques dans le domaine de l'IoT/Helium/Hotspot/Blockchain. Nous nous concentrons sur des solutions axées sur le client et visons à réinventer les modèles de support traditionnels.
Poste : Spécialiste du Support Clientèle
Nous recherchons un individu orienté vers les résultats pour fournir un support client professionnel et de haute qualité. Le rôle consiste à traiter les demandes des clients par divers canaux et à garantir leur satisfaction.
Responsabilités :
- Répondre aux appels entrants et aux courriels de manière professionnelle
- Résoudre les demandes des clients et assurer leur satisfaction
- Collaborer avec les équipes internes pour le traitement des commandes
- Faire remonter les retours clients si nécessaire
Exigences :
- Compétences analytiques et de pensée critique
- Excellentes capacités de communication
- Esprit d'équipe
- Attention aux détails et compétences en résolution de problèmes
- Capacité à gérer plusieurs tâches et à s'adapter rapidement
- Compétences en navigation informatique et connaissance des PC
- Environnement de travail calme et sans distraction
- Autonomie avec un accent sur l'atteinte des objectifs
- Disponibilité immédiate souhaitée
Avantages :
- Opportunité de développement de carrière
- Options de travail flexibles
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