Guest Services Operations Manager

il y a 3 semaines


Pantin, Île-de-France TRIBE Temps plein

Guest Services Operations Manager

As the Guest Services Operations Manager, you will embody the essence of our TRIBE ethos: a harmonious blend of sophistication, creativity, and enthusiasm.

Your dynamic leadership and approach will motivate your teams to craft extraordinary experiences and lasting impressions. Proficient in English, you will transform opportunities into achievements while elevating the TRIBE lifestyle.

As the leader of the front office, your guiding principle is straightforward: nurture the genuine TRIBE atmosphere.

Key Responsibilities:

  • Oversee front desk activities, ensuring adherence to check-in and check-out protocols.
  • Carefully manage guest bookings and room allocations.
  • Train and support front desk personnel in delivering exceptional customer service.
  • Promptly and effectively address guest inquiries, concerns, and requests.
  • Collaborate with various departments to guarantee a superior experience for guests.
  • Manage cash flow, verify financial transactions, and oversee billing processes.

Hotel Overview:

  • 131 accommodations
  • 1 Italian dining venue, 1 bar, 1 quick-service option
  • 1 social gathering space / 1 conference room

Your Benefits:

  • Base salary with performance-based incentives
  • Heartist Card: ACCOR employee perks

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