Customer Acquisition and Retention Manager

il y a 1 semaine


Paris, Île-de-France Luko by Allianz Direct France Temps plein

Are you looking for a challenging role where you can drive customer growth and retention in the insurance industry? Luko by Allianz Direct France is seeking an experienced Customer Acquisition and Retention Manager to join our team.

About the Role:

This is a unique opportunity to work with a leading digital insurer, leveraging cutting-edge technology to deliver exceptional customer experiences. As a Customer Acquisition and Retention Manager, you will be responsible for developing and executing strategies to acquire new customers and retain existing ones, while driving revenue growth and profitability.

Key Responsibilities:

  • Develop and implement customer acquisition and retention strategies, aligned with business objectives and market trends.
  • Lead cross-functional teams to design and launch targeted marketing campaigns, leveraging data analytics and market research to optimize results.
  • Analyze customer behavior and preferences to inform product development and improve customer satisfaction.
  • Collaborate with sales and customer service teams to ensure seamless customer experiences across all touchpoints.
What We Offer:

We offer a competitive salary of €80,000 - €100,000 per year, depending on experience, plus a range of benefits including meal vouchers, health insurance, and remote-friendly policy. Our company-wide communication language is English, and we welcome applications from diverse candidates who share our commitment to customer obsession, communication, data-driven decision making, agility, teamwork, and open-mindedness.

In addition to a dynamic work environment and opportunities for professional growth, we also offer:

  • A generous package of benefits, including meal vouchers, health insurance, and a 28-day holiday allowance.
  • The opportunity to work with a pioneering digital insurer, shaping the future of the insurance industry.
  • A chance to collaborate with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences.
Requirements:

To succeed in this role, you will need:

  • 5-6 years of experience in customer acquisition and retention, preferably in the insurance industry.
  • Proven track record of driving customer growth and retention through data-driven strategies and effective marketing campaigns.
  • Excellent leadership and collaboration skills, with the ability to lead cross-functional teams and communicate complex ideas effectively.
  • Strong analytical and problem-solving skills, with experience working with data analytics tools and market research methodologies.
About Luko by Allianz Direct France:

Luko by Allianz Direct France is a leading digital insurer that is committed to delivering exceptional customer experiences through innovative products and services. Our mission is to make insurance simple, transparent, and customer-centric, and we are seeking talented individuals who share our vision and values.



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