Customer Support Operations Specialist

il y a 1 semaine

Paris, Île-de-France Aircall Temps plein

Aircall is a company that values voices and creates technology for accessible, transparent, and collaborative communication. We empower our customers to make authentic, human connections.

Our Support Operations and Strategy team ensures that our Customer Support function delivers amazing experiences to Aircall users and continues to improve our offerings and capabilities as Aircall grows.

We are looking for a talented Systems Specialist to join our team. The ideal candidate will manage and maintain our customer-facing technology portfolio, collaborate with the Customer Support team, and drive on-going improvements to our ecosystem.

Your Mission @ Aircall

  • Manage and maintain our customer-facing technology portfolio.
  • Collaborate closely with the Customer Support team and others to ensure requirements can be met through process and tools.
  • Drive on-going improvements to our ecosystem and assist in evaluating new technologies and roadmaps of our technical stack.
  • Become a technical SME with our Customer Support tools.
  • Handle technical requests from the Support team to improve our internal tooling within an Agile environment.
  • Work alongside our Support Enablement, Data Analyst, Knowledge Managers, and Project Managers in the team to ensure expert delivery of our Operations projects.
  • Work closely with our Business Solutions & Transformation team to ensure clear communication and awareness of our business needs.
  • Follow all prescribed best practice, governance, and security procedures as defined by our Enterprise Services & Insights (IT) team.
  • Complete audits of our Support tooling stack and ensure we have alignment with other systems and teams.
  • Respond quickly to issues that come up in our production environments.

A Little More About You (Musts)

  • Fluency in English is mandatory.
  • Experience with Zendesk is a must and highly critical to be successful in this role.
  • You have exceptional written and verbal communication skills and work well in a global team using a variety of communication mechanisms.
  • You are motivated to pursue the best technical solutions to problems and explore new opportunities to provide great customer experience.
  • You feel comfortable working alongside technical stakeholders in cross-functional initiatives.
  • You're determined to provide the best possible experiences for our Support team and customers.
  • You are truly customer-obsessed with an eye for continual improvement.
  • You are a creative problem solver and can identify obstacles and viable solutions.
  • You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership.

A Little More About You (Desired Skills)

  • Customer Support and/or CX experience at a great advantage.
  • Strong experience with Aircall, Intercom, Salesforce, Jira, and Looker would be an advantage for you to be successful.
  • Good SQL, programming language knowledge, and Knowledge of web technologies would be a strong advantage.
  • Relevant technical Application certifications would be a plus.

Please submit your resume in English.

We know that success comes from smart work and deserves to be recognized and rewarded. We value people who are bold, ambitious, collaborative, and customer-centric. We're a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for.

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why Join Us?

Key moment to join Aircall in term of growth and opportunities.

Our people matter, work-life balance is important at Aircall.

Fast-learning environment, entrepreneurial, and strong team spirit.

45+ Nationalities: cosmopolite & multi-cultural mindset.

Competitive salary package & benefits (health coverage, lunch, commute, sports).

DE&I Statement:

At Aircall, we believe diversity, equity, and inclusion, irrespective of origins, identity, background, and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity, and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

  • Customer Support Specialist

    il y a 4 semaines

    Paris, Île-de-France parcelLab GmbH Temps plein

    Customer Operations Team MemberparcelLab, the leading Operations Experience Management platform, is growing rapidly and we're looking for a full-time Customer Support Specialist to join our Customer Operations team.About the RoleWe pride ourselves on delivering excellent service to our customers and we're seeking a motivated individual to help us achieve...

  • Customer Support Specialist

    il y a 4 semaines

    Paris, Île-de-France parcelLab GmbH Temps plein

    Customer Support Specialist (German Speaker)parcelLab, the leading Operations Experience Management platform, is growing rapidly and seeking a full-time Customer Support Specialist (German Speaker) to join our Customer Operations team.We pride ourselves on delivering exceptional service to our customers, and as a digital-first company, we offer greater...

  • Customer Support Specialist

    il y a 4 semaines

    Paris, Île-de-France parcelLab GmbH Temps plein

    Customer Operations Team MemberparcelLab, the leading Operations Experience Management platform, is growing rapidly and we're looking for a full-time Customer Support Specialist to join our Customer Operations team.About the RoleWe pride ourselves on delivering excellent service to our customers and we're looking for someone who shares our passion for...

  • Customer Support Specialist

    il y a 4 semaines

    Paris, Île-de-France parcelLab GmbH Temps plein

    Customer Operations Team MemberparcelLab, the leading Operations Experience Management platform, is growing rapidly and we're looking for a full-time Customer Support Specialist to join our Customer Operations team.About the RoleWe pride ourselves on delivering excellent service to our customers and we're looking for someone who shares our passion for...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France getjust Temps plein

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at getjust. As a key member of our Revenues & Operations teams, you will play a crucial role in building the best customer journey and delivering strong value to our merchants. Your primary responsibility will be to support the Customer Success Manager in...

  • Customer Support Operations Specialist

    il y a 2 semaines

    Paris, Île-de-France Aircall Temps plein

    Aircall is a company that values voices and creates technology for accessible, transparent, and collaborative communication. We empower our customers to make authentic, human connections through our platform.Our Support Operations and Strategy team is looking for a talented Systems Specialist to join our team. As a key member of our team, you will be...

  • Customer Support Operations Specialist

    il y a 1 semaine

    Paris, Île-de-France Aircall Temps plein

    Aircall is a company that values voices and creates technology for accessible, transparent, and collaborative communication. We empower our customers to make authentic, human connections through our platform.Our Support Operations and Strategy team is looking for a talented Systems Specialist to join their ranks. This role is responsible for managing and...

  • Customer Support Specialist

    il y a 7 jours

    Paris, Île-de-France Oxford Instruments Temps plein

    At Oxford Instruments, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our equipment at customer sites. Your primary duties will include performing installations, upgrades, and preventative maintenance, as well as providing technical...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Base (formerly BaseLinker) Temps plein

    Customer Support SpecialistBase (formerly BaseLinker) is a leading All-In-One Multi Channel Management System trusted by over 27,000 sellers globally. Our team is looking for a skilled Customer Support Specialist to join our French-speaking support team. As a Customer Support Specialist, you will be the first point of contact for our customers and users,...

  • EU Customs Operations Specialist

    il y a 2 semaines

    Paris, Île-de-France TikTok Temps plein

    About the TeamThe International Customs team at TikTok is dedicated to providing top-notch customs solutions and optimizing customs operations efficiency for cross-border e-commerce. As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Key...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France getjust Temps plein

    Join Our Team as a Customer Support InternWe are seeking a highly motivated and detail-oriented Customer Support Intern to join our team at Getjust. As a key member of our Revenues & Operations team, you will play a crucial role in building a seamless customer journey and delivering exceptional value to our merchants.Key Responsibilities:Collaborate with the...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France WINAMAX Temps plein

    Customer Support SpecialistWinamax is a leading online poker platform in France, with a strong presence in the German market. We are seeking a Customer Support Specialist to join our team in Paris.The RoleAs a Customer Support Specialist, you will be responsible for providing exceptional customer service to our players and potential new players. This...

  • Customer Support Operations Specialist

    il y a 6 jours

    Paris, Île-de-France Qonto Temps plein

    Operations Tooling Manager RoleQonto is seeking an experienced Operations Tooling Manager to join our team. As an Ops Tooling Manager, you will play a key role in supporting all Operations Teams in their projects and daily work, improving our processes, and ultimately our clients.Key ResponsibilitiesConfigure and customize Zendesk and Diabolocom instances to...

  • EU Customs Operations Specialist

    il y a 6 jours

    Paris, Île-de-France TikTok Temps plein

    About the TeamThe International Customs team at TikTok is dedicated to providing top-notch customs compliance solutions and optimizing customs operations for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus will...

  • EU Customs Operations Specialist

    il y a 3 jours

    Paris, Île-de-France TikTok Temps plein

    About the TeamThe International Customs team at TikTok is a team committed to providing compliance customs solutions and optimizing customs operation efficiency for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Ledger Temps plein

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Ledger. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and resolving any issues they may encounter with our products and services.As a Customer Support...

  • Customer Support Specialist

    il y a 3 jours

    Paris, Île-de-France WINAMAX Temps plein

    Customer Support SpecialistWinamax is seeking a highly skilled Customer Support Specialist to join our international development team. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service to our players and potential new players.Key ResponsibilitiesAnswer questions and messages from customers in a...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Ledger Temps plein

    Customer Support SpecialistAt Ledger, we're committed to providing exceptional support to our customers. As a Customer Support Specialist, you'll be the first point of contact between our customers and our team, providing timely and efficient technical support to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Ledger Enterprise Temps plein

    Customer Support SpecialistWe're seeking a highly skilled and customer-focused individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and resolving any issues they may encounter.Key...

  • Customer Support Specialist

    il y a 4 semaines

    Paris, Île-de-France TESSAN Temps plein

    Join TESSAN as a Customer Support SpecialistTESSAN, a French startup specializing in telemedicine, is seeking a Customer Support Specialist to join our team. As a key player in our customer satisfaction and after-sales service, you will work closely with our Customer Success Manager to find solutions to our clients' problems and provide them with the best...