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Assistant(e) Customer Support
Il y a 2 mois
Mission
Morphea Bed, une entreprise innovante spécialisée dans la vente de literie en ligne, recherche un(e) Assistant(e) Customer Support (Technicien SAV) en alternance pour rejoindre son équipe dynamique.
Compétences requises
- Niveau d'études : En cours de formation Bac +2 ou plus, idéalement dans les domaines du commerce, de la relation client, ou technique.
- Compétences techniques : Une connaissance des produits de literie serait un atout.
- Aptitudes relationnelles : Aisance à l'oral comme à l'écrit, sens du service client, patience et empathie.
- Organisation : Capacité à gérer plusieurs tâches simultanément, rigueur et autonomie.
- Informatique : Maîtrise des outils bureautiques (Word, Excel) et des systèmes de gestion de tickets.
Responsabilités
- Répondre aux demandes des clients concernant le service après-vente (SAV) par téléphone, e-mail ou chat.
- Identifier les problèmes rencontrés par les clients et proposer des solutions adaptées.
- Collaborer avec les équipes internes (logistique, production) pour résoudre les problèmes techniques.
- Gérer les retours produits et les échanges, en respectant les procédures de l'entreprise.
- Assurer un suivi rigoureux des dossiers clients, en garantissant leur satisfaction.
- Participer activement à l'amélioration continue des processus SAV en apportant vos idées et suggestions.
Avantages
- Une expérience professionnelle enrichissante au sein d'une entreprise en pleine croissance.
- Un accompagnement tout au long de votre alternance avec des missions formatrices.
- Une formation sur nos produits et nos processus.
- Un environnement de travail convivial et stimulant.
