Customer Support Specialist

il y a 1 semaine


Paris, Île-de-France Road Temps plein
About the Role

Road is a fast-growing software company that delivers critical infrastructure for the electric vehicle (EV) charging ecosystem. We're looking for a French-speaking Customer Support Specialist to join our team in Amsterdam.

Key Responsibilities
  1. Provide exceptional customer service to our French-speaking customers via multiple communication channels.
  2. Act as a liaison between customers and our development team to resolve technical issues and improve our products.
  3. Support our sales department and engage with potential customers to answer their queries about Road products and services.
  4. Onboard new customers and partners on our E-Flux by Road platform.
  5. Collaborate with other teams to ensure customer satisfaction and report on product bugs or shortcomings.
  6. Develop and maintain knowledge base articles and internal documentation to support the customer experience.
Requirements
  1. Minimum 1 year experience in a customer contact role.
  2. Fluency in French is a must.
  3. English at a sufficient level to communicate with customers and colleagues.
  4. Ability to keep a cool head under pressure and handle challenging customer interactions.
  5. Positive attitude, team player, and willingness to learn.
  6. Experience working in a scale-up environment.
  7. MBO+ degree or equivalent level through experience.
What We Offer

Join our mission-driven organization and take ownership of your work. Enjoy a dynamic and ambitious environment, and make a meaningful impact while advancing your career.

  • 8% Pension allowance paid monthly.
  • Company's SAR program: share in the company's success.
  • 'Fair use holiday policy': recharge and enjoy your time off.
  • All the technology and business tools you need to succeed.
  • Daily varied and healthy food options, all for free.
  • Drinks at our own Road bar.
  • Personal training and development opportunities.
  • Referral program.
  • Headquarters located in Amsterdam.
  • Diverse and creative colleagues from around the world.


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