Emplois actuels liés à Support and Optimize Customer Service Operations - NeuillysurSeine, Île-de-France - Enedis
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Business Support Specialist
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France Enedis Temps pleinJob Title: Business Support Specialist - OperationsAbout the Company: Enedis is a leading energy company seeking a skilled individual to join its Hypervision Agency in the Operations domain.Job Description:Coordinate and plan field activities in collaboration with supplier representatives to optimize performance.Handle customer calls to confirm customer...
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Store Operations and Sales Support
il y a 2 semaines
Neuilly-sur-Seine, Île-de-France Sephora USA, Inc Temps pleinJob Description:As an Assistant Store Manager at Sephora USA, Inc., you will be responsible for supporting the Store Manager in overseeing store operations, ensuring a high level of client service, and driving sales. This leadership role requires a strong ability to lead a team, foster a positive work environment, and drive business results.Key...
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Customer Service Expert
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinAbout the Role:We are seeking a highly skilled Sales Support Representative to join our team at International Flavors & Fragrances. As a Sales Support Representative, you will play a critical role in building and maintaining strong relationships with our customers, providing exceptional support and service to ensure their needs are met.Key...
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Customer Service Representative
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France KS SERVICES Temps pleinAbout KS SERVICESKS SERVICES is a leading provider of support services to major industrial and commercial groups, both in France and internationally. With over 30 years of experience, we have established a strong commitment to social responsibility and excellence in our operations.Our TeamOur team of over 800 hospitality hosts and hostesses, service staff,...
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Procurement and Materials Project Lead
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France Fraikin Temps pleinFraikin France is a leading European company in the industrial, utility, and commercial vehicle rental market, with over 60,000 vehicles, 164 locations in France and Europe, and 3,150 employees. Our company is committed to providing exceptional service and support to our customers.About the Role:We are seeking a highly skilled and experienced Project Manager...
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Customer Service Representative
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France MBway Temps pleinJob OverviewMBway is seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for managing customer relationships and ensuring seamless communication across our supply chain.Key ResponsibilitiesForecasting customer demand, processing orders,...
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Customer Service Liaison
il y a 2 semaines
Asnières-sur-Seine, Île-de-France Freudenberg Temps pleinEmpowering People, Creating TechnologyAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Freudenberg. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the timely and accurate processing of customer orders.Key...
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Customer Service Liaison
il y a 1 mois
Asnières-sur-Seine, Île-de-France Freudenberg Temps pleinEmpowering People, Creating TechnologyAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring timely order processing, and maintaining a high level of customer satisfaction.Key...
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Procurement Specialist: Packaging and Closures
il y a 3 semaines
Neuilly-sur-Seine, Île-de-France Suntory Beverage and Food Temps pleinJob Title: Senior Buyer in Packaging (Caps & Closures)Suntory Beverage and Food is seeking a highly skilled Senior Buyer to join our team in Neuilly-sur-Seine, Île-de-France. As a Senior Buyer in Packaging Caps & Closures, you will be responsible for sourcing and negotiating plastic and metal closures for our European markets.Key Responsibilities:Manage a...
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French Speaking Senior Purchasing Specialist
il y a 3 semaines
Neuilly-sur-Seine, Île-de-France Suntory Beverage and Food Temps pleinSenior Buyer in Packaging (Caps & Closures)Suntory Beverage and Food is seeking a highly skilled Senior Buyer to join our team in Neuilly-sur-Seine, Île-de-France. As a Senior Buyer in Packaging Caps & Closures, you will be responsible for sourcing and negotiating plastic and metal closures for our European markets.Key Responsibilities:Budget Management:...
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Head of Omnichannel Strategy and Operations
il y a 2 semaines
Neuilly-sur-Seine, Île-de-France Sephora Temps pleinJob DescriptionSephora is seeking a highly skilled and experienced professional to join our team as a Head of Omnichannel Strategy and Operations. As a key member of our leadership team, you will be responsible for driving the development and implementation of our omnichannel strategy, ensuring seamless customer experiences across all touchpoints.Key...
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Customer Service Liaison
Il y a 2 mois
Asnières-sur-Seine, Île-de-France Freudenberg Temps pleinEmpowering People, Creating ValueAbout the Role:Develop a strong relationship with customers, address their inquiries, and propose corrective actions to ensure customer satisfaction and the achievement of company objectives.Ensure order processing, monitor order preparation, invoicing, accounts receivable control, return management, and maintain the...
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Sales Support Representative
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinAbout the Role:We are seeking a highly skilled Sales Support Representative to join our team at International Flavors & Fragrances. As a Sales Support Representative, you will play a critical role in building and maintaining strong relationships with our customers, providing exceptional support and service to ensure their needs are met.Key...
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Sales Support Specialist
il y a 1 mois
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinAbout the Role:We are seeking a highly skilled Sales Support Specialist to join our team at International Flavors & Fragrances. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Build and maintain strong relationships...
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Global Scent Technology and Innovation Director
il y a 2 semaines
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinPosition OverviewThe Global Innovation Director for Fine Fragrance is responsible for leading, developing, and implementing the Innovation strategy in the Fine Fragrance category, which will deliver to Go To Market teams the consumer-preferred fragrance solutions driving differentiation and building competitive advantage.This position is responsible for...
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Strategic Customer Success Manager
il y a 3 semaines
Neuilly-sur-Seine, Île-de-France MicroStrategy Temps pleinJoin MicroStrategy's Team of InnovatorsAt MicroStrategy, we're revolutionizing the way organizations make data-driven decisions. As a Strategic Customer Success Manager, you'll play a crucial role in empowering our customers to achieve their goals.About the RoleWe're seeking a highly motivated and experienced professional to join our team. As a Strategic...
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Sales Support Professional
il y a 2 semaines
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinAbout the Role:We are seeking a highly skilled Sales Support Professional to join our team at International Flavors & Fragrances. As a Sales Service Representative, you will be responsible for building customer relationships, providing exceptional customer support, and driving sales growth.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Service Representative
Il y a 2 mois
Champigny-sur-Marne, Île-de-France Paris Habitat Temps pleinJob SummaryParis Habitat is seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator. This role is responsible for providing exceptional customer service, managing administrative tasks, and supporting the day-to-day operations of our agency.Key ResponsibilitiesCustomer Service: Greet and assist clients,...
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Global Scent Technology and Innovation Director
il y a 2 semaines
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinPosition OverviewThe Global Innovation Director Fine Fragrance is responsible for leading, developing and implementing the Innovation strategy in the Fine Fragrance category which will deliver to Go To Market teams the consumer preferred fragrance solutions driving differentiation and building competitive advantage.This position is responsible for leading...
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Sales Support Specialist
Il y a 2 mois
Neuilly-sur-Seine, Île-de-France International Flavors & Fragrances Temps pleinAbout the Role:We are seeking a highly skilled Sales Service Representative to join our team at International Flavors & Fragrances. As a Sales Service Representative, you will be responsible for building customer relationships, providing customer support, and ensuring maximum efficiency and accuracy in resolving customer issues.Key Responsibilities:Develop...
Support and Optimize Customer Service Operations
Il y a 2 mois
Enedis is seeking a highly motivated individual to join our dynamic Clients Team as an Assistant Marketing Manager, focusing on enhancing customer service operations across our network of emergency call centers.
The BtoC department within the Clients Team is dedicated to delivering exceptional customer experiences and guiding individuals and small businesses towards sustainable energy practices. We strive to empower our regional teams with the tools and resources needed to achieve operational excellence while adhering to regulatory standards.
As an integral part of this team, you will play a crucial role in supporting the Head of Emergency Call Centers by contributing to action plans that drive continuous improvement in service delivery.
Responsibilities:- Provide comprehensive support to the Head of 7 emergency call centers in monitoring and evaluating action plans designed to enhance operational methods.
- Conduct in-depth analysis of customer request data and customer satisfaction metrics to identify trends and areas for improvement.
- Actively contribute to project management initiatives aimed at harmonizing best practices across all emergency call centers.
- Monitor the implementation of action plans designed to evolve common practices within emergency call centers, ensuring successful adoption and impact.
- Contribute to performance enhancement efforts by monitoring key performance indicators (KPIs) and developing actionable strategies for improvement.
- Prepare clear and concise presentation materials, workshop resources, reports, and meeting minutes.
We are seeking a highly analytical and detail-oriented individual with excellent communication and interpersonal skills.
- Master's Degree in Strategy and Management, or related field.
- Strong reporting abilities and exceptional written communication skills, demonstrated through the creation of compelling presentations and workshop facilitation materials.
- A passion for digital technologies and a willingness to embrace innovative solutions.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
