Emplois actuels liés à Csm Manager - Paris - Skeepers
-
Project General Manager
il y a 1 semaine
Paris, France CSM Temps pleinAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
-
Venue Cluster Manager
il y a 2 jours
Paris, France CSM Temps pleinAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
-
Senior Designer
il y a 6 jours
Paris, France Csm Temps pleinReporting to the Doublet CSM live General Project Manager the Design Lead will head the management and team leading of the imbedded Look of the Games design studio for the Paris 2024 Olympic and Paralympic Local Organizing Committee. Receive the design concepts and briefs from Paris 2024 Building strong and adequate relationship with client. Programme...
-
Production Executive
il y a 1 semaine
Paris, France CSM Temps pleinAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
-
Csm Servicenow Developer
il y a 2 jours
Paris, France Focus Cloud Group Temps pleinCSM ServiceNow Developer, freelance, Paris intra muros, 50% de remote Opportunité attrayante pour un(e) Développeur(se) CSM (Customer Service Management) afin de rejoindre notre prestigieux client final ; key player de la cyber, basé dans le centre Paris et qui protègent des centaines de millions de personnes quotidiennement. Vous prendrez part à...
-
Content Manager
il y a 4 jours
Paris, France Urban Linker Temps pleinPARIS - _ - CDI - _ - MARKETING - _ - 40 À 48 € - JE PARRAINE UN AMI LA SOCIÉTÉ Start-up créée en 2016, elle développe un logiciel SaaS proposant une suite d’outils pour convertir les audiences, gérer les abonnements et fidéliser les membres pour tous les créateurs de contenus en ligne. Flexible et simple d’utilisation, elle s’adresse...
-
Csm - Education
il y a 2 semaines
Paris, France Licorne Society Temps pleinLicorne Society recherche pour son client, un CSM B2C. Notre client est un acteur du séjour linguistique haut de gamme en France et en Italie ; Ils envoient 1500 adolescents par an à l’étranger pour y effectuer des études secondaires, apprendre les langues et s’ouvrir au monde. Leurs entreprises ont en commun une culture de l’excellence et se...
-
Customer Success Manager
il y a 6 jours
Paris, France Diffusely Temps pleinCustomer Success Manager (CSM) - DACH Markets CarCutter is seeking a highly motivated and customer-focused Customer Success Manager to drive customer satisfaction, retention, and growth across our DACH markets (Germany, Austria, and Switzerland). As a CSM at CarCutter, you will serve as the key post‑sales point of contact for car dealerships, marketplaces,...
-
TEAM LEADER
il y a 6 jours
Paris, France ? OFCFA OPUS Formation ? Temps plein☁️ Sales Manager | J’accompagne franchiseurs & franchisés à maximiser leur développement grâce à des leviers financiers & RH Opus Formation, acteur majeur de la formation depuis sa création en 2004, s'est imposé comme un leader incontournable du secteur en France. Avec des partenaires tels que McDonald’s, Burger King, Carrefour, Auchan ou...
-
Customer Success Manager
il y a 2 semaines
Paris, France HappyCab by VDC Temps pleinCustomer Success Manager (CSM) - H/F **À propos de HappyCab by VDC**: L'histoire a commencé un soir d'avril 2016 lorsque nous avons créé VDC. Ce qui au départ devait être une page Facebook censée rassembler quelques comptables autour d'un projet que nous avions à l'époque est devenu avec le temps une véritable communauté de plus de 170K personnes...
Csm Manager
il y a 2 semaines
**SKEEPERS **is an innovative group that is changing the world of customer experience. With a strong international ambition, **SKEEPERS **helps brands generate value by and for their customers.
With its' one for all platform, **SKEEPERS** provides brands with a complete solution that allows them to prescriptively activate data collected from customer feedback for marketing purposes.
Recognised as a high-growth group, **SKEEPERS **has already made it into the Next120 ranking one of the most innovative SaaS companies
To foster our development, we are constantly looking for great talents who are ready to make a difference on an international scale and strive for our customers
Created in 2019, **SKEEPERS** reached 450 employees internationally across 6 countries: France, Spain, Italy, Brazil, Canada, and also USA.
**The Role**:
The Customer Success Team is responsible to ensure Skeepers' success by maximising client satisfaction and retention, all that while being driven by our core values: Adoption, Impact, and Valorisation.
We are looking for a CSM team manager overseeing the “One-To-Many” customer segment.
As a CSM Manager, you will be responsible for:
- Hiring, supporting, and managing a team of 5 CSM members across France, Spain, Germany, and Italy.
- Continuously improving the One-to-Many strategy
- Defining, building, and implementing digital programs, which allow customers to be informed, enabled, and autonomous on Skeepers’ solutions.
- Implementing and managing the mentioned programs by using tools, such as Planhat (CS Platform) or similar platforms.
- Building plans, processes, best practices aligned with Skeepers and our customers’ business objectives.
- Collecting and analysing data to measure satisfaction and success rates (CSAT, NPS, ROI, etc).
- Preparing internal dashboards and reports to incrementally improve Best Practices.
- Converting some satisfied customers to Ambassadors and Active References.
- Directly contacting some customers on a need basis.
Internally, your team must be seen as a customer advocate by:
- Analysing customer data to efficiently optimise activities and priorities.
- Securing - derisking
- renewals customer contracts.
- Supporting the Sales team by detecting upsell or cross-sell opportunities.
- Providing the Marketing team information and details on specific customer cases.
- Giving feedback about customer needs to the Product team
**Requirements**:
- Have at least 5 years of experience in a similar position (CSM management; Digital programs).
- Have a previous experience in a SaaS environment (ideally in CRM or CX).
- Are data and process oriented, while using a CS platform (such as Planhat).
- Are proactive, willing to learn, and capable to share impactful insights.
- Are a great story teller and a good team player
- Are driven by customer experience and success.
**SKEEPERS** is the right place for you if you are a Go-Getter; someone who likes to deliver results, ready to roll up their sleeves to make things happen, and a positive challenger.
**Benefits**
**As part of Skeepers, you will have the opportunity to**:
- Be part of a passionate and very efficient team that will allow you to quickly increase your skills.
- Have the opportunity to play a strategic role within a dynamic structure on an innovative market.
- Benefit from restaurant vouchers with the Swile Card.
- Work in a hybrid way from home or in the office according to your work/life balance.
- Be part of a group that develops an entrepreneurial and intrapreneurially spirit: let your creativity and your desires speak for themselves
