Customer Care Manager
il y a 6 jours
France, Île-de-France, Paris
DESCRIPTION
About Zenchef
At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.
At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.
**Your purpose**:
As a Customer Care Manager, your responsibility is to offer the best experience to our customers through both synchronous and asynchronous interventions, in order to increase customer satisfaction.
** Your team**:
As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map.
** What you will do**:
**Be the Zenchef expert**: Represent the brand with warmth and expertise, ensuring every customer interaction reflects our values.
**Master the product**: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.
**Tackle issues efficiently**: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging (Chat & WhatsApp) systems, aiming for quick, effective resolutions.
**Enrich the knowledge base**: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
**Voice of the customer**: Collect and communicate customer feedback to influence the product roadmap, ensuring their needs shape future development.
**REQUIREMENTS**:
**️ What you will bring to the table**:
You already have experience in customer relations.
You are able to synthesize, and you can efficiently process a large volume of requests by targeting and responding quickly.
Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.
Patient and pedagogue, you are able to drive customers clearly to solve a request.
You are fluent in both French & English (read, write & speak).
**You’ll be our rock star if**:
You already have experience in Food Tech
You speak a third language (German, Dutch, Italian, Portuguese or Spanish)
What we offer
Bright office in Paris’ 17th Arrondissement
A hybrid work environment
A work from abroad policy
Meal vouchers
Regular breakfast in the office
Gymlib subscription
25 vacation days + 8 to 10 RTT days
Health Insurance with Alan
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