IT Support Specialist

il y a 2 jours

Paris e, France Flink Temps plein

Company Description

We are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner-city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled.

We are looking for an **It Support Specialist (M/F/d)** who will support us in France with general IT tasks as part of the global IT team. The focus is on independence and self-organization. This position is particularly exciting because improvements in technical and process aspects can be planned and implemented

**Job Description**:

- Part of the IT team providing 1st and 2nd line support to all users across Flink from our HQ team to our Hubs across 60 cities
- Handle onboarding and offboarding, this will include preparing access to all platforms and preparation of devices (Windows and MacOS, iOS & Android) across all employees and all Flink locations
- Manage our hardware inventory, tracking devices, and spend across multiple sources (UEM)
- Monitor all incoming incidents and requests (Jira Service Management) and excel first response and resolution time
- Ensure that the right users have access to the right platforms & services
- Support and monitor the performance of our network infrastructure
- Support, where needed, in the setting up of the IT equipment within our hubs

**Qualifications**:

- Bachelor's Degree in Science, Computer Science, Computer Engineering, or similar
- 1+ years working in IT support, ideally being responsible for 1st and 2nd line support to internal users
- Experience supporting users located across multiple offices and locations
- Experience with both Mac and Windows, understanding the key issues that are faced across both

Additional Information
- A cool discount off your personal Flink orders, be the first to test out new products
- An ultra-fast learning curve and real prospects for development
- Evolve on very high-impact missions, within dynamic and caring teams
- The opportunity to complete your network quickly by meeting your collaborators during informal events
- Coverage of the transport ticket and the Alan mutual insurance up to 50%
- New premises in the heart of Paris, a stone's throw from Bonne Nouvelle station
- It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion_

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