IT Support Specialist

**Greenly** is a B corp certified SaaS founded in 2019 by **Alexis**, **Matthieu** and **Arnaud**.

Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable.

Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and to engage their entire ecosystem (employees, clients, suppliers) around their climate strategy.

Greenly supports clients within all industries. Currently working with over 2,500 clients, our assistance goes beyond basic carbon assessments by also including services such as Green IT, lifecycle analysis (LCA), and compliance with SBTi and CSRD initiatives.

**Our Values**:

- Ambition for climate : Minimize GHG emissions, maximize climate impact
- Deliver with agility : Work in small increments: fail fast, learn fast, win fast
- Own your opportunities : Achieve outstanding results by showing initiative and accountability
- Feedback paves the way : Succeed as a team by helping others progress

Curious to know more ? Take a look at our blog

**ABOUT THE ROLE**

We’re looking for a skilled IT Specialist to join our dynamic team in Paris As part of our Engineering team, your role will be to support our daily operations from an IT perspective. It is an opportunity to have a strong impact in our daily life at Greenly and to collaborate with a wide variety of team members. If you’re passionate about tech, enjoy improving processes, and love working in a collaborative environment, this could be the perfect fit for you.

The missions and responsibilities of this position include:

- **Computer Support**: Help our teams with their device (e.g, new software to install, new configuration to deploy, help out employees) ️
- **Inventory Management**: Manage devices (keep the hardware inventory up to date, reset laptops), handle onboarding/offboarding tasks such as setting up the operating system, maintain the relationship with our partner for device repairs or replacements, and ensure all equipment is tracked and accounted for ️
- **SSO/SAML Setup & Management**: Deploy our identity provider across all tools and manage any issues. You’ll be the go-to expert for maximizing its potential
- **Password manager**: Be the point of contact for access password manager issues
- **Manage our collaboration tools**: Manage access rights, documents, and keep everything organized in our digital spaces ️
- **IT Process Improvement**: Identify, improve, and automate our IT support processes to streamline efficiency
- **Compliance & Monitoring SOC 2**: Ensure all tasks (onboarding, offboarding, etc.) related to our monitoring SOC 2 tool are completed on time
- **Process basic incidents**: Manage the entire process for the basic incidents to our IT assets
- **IT procedures & Process **:Creation/updating of our procedures/processes
- **Collaborate**: Work closely with Cyber Security and Office Management teams to prioritize and ensure compliance with SOC2 and ISO27001

**SKILLS AND COMPETENCIES NEEDED TO SUCCEED**
- Strong “employee experience” mindset : you are driven by helping others thrive ; helping employees maximise their productivity is a goal that excites you.
- Experience managing IT assets with MacOS and cloud tools
- Good understanding of the network (e.g, firewall configuration, VPN, DNS)
- Ability to write basic scripts using languages such as bash
- Ability to manage different inventories and keep them up to date
- Strong problem-solving skills with a focus on process improvement and automation
- Ability to meet SLAs and work on multiple projects in parallel
- Ability to report work completed clearly and concisely
- Ability to prioritize and work collaboratively across departments Fluency in English is a must, French is highly appreciated.
- **BENEFITS FOR THIS POSITION**
- Private health insurance (by Alan, 100% covered by Greenly).
- Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- Lunch vouchers (by EKIP for a more sustainable way of eating
- Access to sports and wellness centers throughout all of Paris (by Gymlib) for you to take better care of your health.
- Flexible WFH policy and a beautiful office in the heart of Paris.
- A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time

**THE RECRUITMENT PROCESS**
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Meet Gaël, Greenly's Head of Engineering, for an introduction to the role
- Prepare and present a case study exercise
- Get to know a member of your future team