Customer Success Manager

This role is responsible for working with other sales colleagues and other internal stakeholders to drive the client strategies, mapping the customer journey to achieve their desired outcomes with our solutions and improving the overall customer experience. Additionally, the role requires the continuous assessment of client health and providing clients with strategic guidance and product overviews.
- Meet or exceed activity based KPIs which align with the company’s vision and objectives.
- Work with sales colleagues and other internal stakeholders to drive the customer journey from beginning to end by establishing client objectives, strategizing effectively with the client and adding value through a white glove service
- Drive the retention of strategic clients within assigned segments.
- Build relationships across a book of strategic clients to achieve desired outcomes.
- Partner with Solution Specialists to deliver targeted client demos that address client needs.
- Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums.
- Assess the needs of the client by identifying specific cause of underlying problems and introduce best practices based on their business requirements.
- Identify additional products and services that clients may benefit from relay qualified opportunities to Relationship Managers
- Act as a customer and segment expert and provide product/service insights during the relationship lifecycle
- Serve as the main liaison between the Sales teams, the client and the core internal stakeholders.
- Coordinate Moody's Analytics responses to requests from clients.
- Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally.
- Assist in the training of new team members
- Position requires travel (approximately 20% to 40% of your time).
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, with coursework in business, economics, finance, marketing or related fields.
- A Moody’s employee at this level would typically have 4-5+ years’ experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.
- Ability to present high-level information as well as detailed demonstrations of products & services.
- Excellent verbal/written communication and presentation skills.
- Ability to work both independently and within a team environment, with focus and high attention to detail.
- _ Fluency in English and French_

We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.