Salesforce Administrator

**We're making the world of digital assets accessible and secure for everyone.**

**Join the mission.**

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

Join our dynamic Customer Success department as a Salesforce Admin and directly enhance our ability to provide exceptional service to a global customer base. Your work will shape how we use Salesforce Service Cloud to streamline processes and elevate the customer experience. Collaborating with teams like Operations, Quality Assurance, and Knowledge, you will lead impactful projects that empower our department to scale efficiently and deliver best-in-class support through cutting-edge technology.

**Your mission**:

- Develop and deploy customized solutions in Salesforce Service Cloud using Apex, Lightning Web Components (LWC), and Visualforce
- Collaborate with Customer Success teams and other departments to gather requirements and deliver integrations
- Enhance the platform by implementing automation, workflows, and scalable solutions
- Optimize and troubleshoot existing customizations and processes
- Coordinate and document technical requirements and associated processes for Service Cloud projects, ensuring clarity and consistency across teams
- Work with JIRA to manage development tasks and support ticketing
- Ensure compliance with company Data Protection and DLP policies

**What we’re looking for**:

- Hands-on experience with Salesforce Service Cloud development (Apex, LWC)
- Proactive and self-motivated, with the ability to manage tasks and solve problems autonomously in a flexible, distributed team environment
- Familiarity with JIRA and experience in collaborative development workflows
- Strong understanding of Salesforce data models, security, and automation tools
- Strong foundation in programming concepts and logic
- Salesforce certifications (Developer or Administrator) are highly desirable
- Experience in Web3 or blockchain ecosystems is a plus but not required
- Strong communication and collaboration skills.

**What's in it for you?**:

- **Equity**: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- **Flexibility**: A hybrid work policy
- **Social**: Frequent social events, snacks and drinks
- **Medical**: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- **Well-being**: Personal development, coaching & fitness with our dedicated partners
- **Vacation**: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- **High tech**: Access to high performance office equipment and gadgets, including Apple products
- **Transport**: Ledger reimburses part of your preferred means of transportation
- **Discounts**: Employee discount on all our products.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age