Customer Service Local Coordinator

Company Description

BIC® products are recognized all over the world for their quality, safety, affordability, and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future - together - while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

**Job Description**:
The position of Coordinator Customer Service Local is part of the Supply and Deliver of Group BIC Services. Position is located in Clichy, France. Within the scope this position will:

- Guarantee effective communication with GBS in Sofia with regard to incoming requests from internal and external customers
- Coordinate with functional support at Local and European level to achieve service level objectives and ensure continuous improvement in customer satisfaction
- Keep proximity to the market, provide visibility, priorities and relevant information to GBS in Sofia about main promotional campaigns and key strategies
- Administrate and support activities related to legal and local requirements

Communication with GBS and coordination of information flow between local functions and GBS:

- Guarantee effective communication with GBS in Sofia with regard to incoming requests from internal and external customers
- Coordinate with functional support at Local and European level to achieve service level objectives and ensure continuous improvement in customer satisfaction
- Keep proximity to the market, provide visibility, priorities and relevant information to GBS in Sofia about main promotional campaigns and key strategies
- Monitor credit risk and customer exposure, taking appropriate actions and/or escalating issues in coordination with local commercial units and GBS
- Keep all relevant stakeholders (Commercial Unit, Supply and Deliver leads) informed, collect regular feedback with the service and implement action plans to improve.
- Participate and contribute to local and international meetings
- Setup and maintain prices and promo discounts in available tools
- Administration and support activities related to legal requirements (collecting and archiving documents)
- Lead or contribute in projects (e.g. system upgrade, EDI deployments, IT demands, requests from customers or other local functions)
- Monitor performance and take appropriate actions to achieve Bic business targets

**Qualifications**:
**Minimum qualification required**:

- University degree
- 2-3 year of experience in Customer Service for a global company is required
- 4-5 year of experience for a global company is a plus
- Native French and advanced English
- Exposure to ERPs; JDE is a plus
- Advance Excell is a plus

**Knowledge / experience required beyond minimum qualification**:

- Very good communication skills
- Customer service orientation and attention to details
- Proven ability to work in teams, with deadlines and time pressure
- Proactive team-player with “can-do” attitude
- Proven excellent problem solving and drive for results
- Strong customer focus, high ethical standards

Additional Information

BIC Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected Veteran status, age, or any other characteristic protected by law.