Technical Customer Support

il y a 24 heures

Paris, France Near Temps plein

You will be joining Near, one of the fastest-growing Enterprise SaaS companies, and experience an authentic start-up culture with the freedom to experiment and innovate. At Near, we believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big, but also give them the freedom and the tools to do so.

Near is looking for a **Technical Customer Support **to reinforce its Analytics division in France. Based in Paris and supervised by the Analytics Manager, you will work with the other Analytics department members and lead strategic projects to develop our European activities. You will also have the opportunity to work closely with cross-functional functions (Operations, Sales, Product, Marketing, Content, etc.).

**Objectives**
- Understand the dimensions and uses of our data and the analytic underpinnings of our customer’s requests.
- Work directly with data analysts to identify data sources, understand the context of the data, and ensure that they are relevant to the analyses themselves.
- Providing answers to the customers' questions by understanding their business needs, identifying root problems, researching answers, and providing guidance supported by strong story-telling

**A Day in the Life**:
Act as a sales business partner:

- Extract, format, transform and analyze data from multiple sources to:

- understand client needs
- enrich the context of the demands in order to have a holistic perspective
- solve business questions
- prepare presentations that communicate KPIs and actionable insights to customers
- support the strategic leadership teams, to help drive client strategy and direction
- Perform data seeking on
- or off-line to enrich Near’s current data sources

Build data visualization tools:

- Communicate with internal and external stakeholders to understand their needs
- Prepare dashboards (Mode Analytics technology) by collecting, analyzing, and summarizing data and trends

Improve the product:

- Develop and use protocols to identify and solve problems with datasets and routine extraction processes
- Maintain, update, and interact with internal databases
- Synthesize both quantitative and qualitative data into insights that deepen our understanding of our product performance and user behavior
- Support staff and teams in making your recommended changes

**Requirements**:
**What You Bring to the Role**
- A Master degree in business, economics, finance, math, or statistics
- Proficiency in SQL, Excel and PowerPoint
- Fluent in French and English
- Excellent interpersonal and customer service skills
- A solid problem resolution basis - someone who can take a business question and:

- translate into data requirements,
- think out of the box
- perform analyses with a high level of detail and accuracy
- impactfully tell a story to stakeholders
- Excellent verbal and written communication skills, including accurate and timely reporting
- Ability to work in a fast-paced environment, which often requires the ability to manage multiple projects and priorities
- You are able to work cross-functionally with internal stakeholders to support the business needs
- You are flexible, optimistic, and an enthusiastic participant in team meetings

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