Lead Partner Success Management

**Our Company** Join Santévet Group, a leading insurtech in France and Belgium, with established operations in Germany, Spain, and Italy. With 500 employees across Lyon, Paris, Pau, Caen, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care for pets. Founded in 2003, Santevet currently sits within its 3rd investment cycle (Serie C), and has raised over 160m€ with leading funds such as Serena, ID Invest & Columna Capital. Our purpose is to "nurture the human and pet relationship for a better life" with the goal of becoming the most trusted pet care services leader in Europe. The position is based in Paris or at our Lyon headquarters, with an expected start date of January 5, 2026. **The role** Since the start of Santevet’s activity, its growth has been nothing else but exponential (+20% year over year). Every month, thousands of new pet parents trust our services, representing more than 500k clients. To accelerate this growth even further and support **a team of 4 managing** a fast-growing network of **B2B partners operating on our 6 markets**, Santévet is seeking a Lead, Partner Success Management to become part of an exciting new strategic area of the company. Reporting directly to the VP, Commercial, you will lead and drive the team, follow day-to-day activities, expansion & performances with a booming network of major distributors (namely Broker Firms, Retailers, E-Merchants or Banks & Schemes). We’re looking for a motivated, solutions-oriented, passionate, and results-driven commercial professional to help us grow a strong & ambitious team, achieve our goals and champion Santevet in the overall pet wellness and insurance ecosystem. If you have a builder's soul, coupled with a strong energy and willingness to drive value with your team to the benefit of your high potential partners, in a fast paced environment, this is the right opportunity for you This role can only be based in Lyon or Paris and can easily travel for business meetings. **In this role you will**: - Directly lead, coach, and empower a team of 4 high-performing Partner/Account Managers that is expected to grow FY’26, ensuring individual and collective accountability. - Define and track team OKRs aligned with global commercial objectives. - Activation rate - Gross Written Premium (GWP) per partner - Operating Margin (OM) - Partner NPS & satisfaction - Churn & renewal rates etc - Establish and enforce structured operating rhythms (weekly performance reviews, quarterly business reviews, monthly forecasting). - Foster a culture of operational discipline, ownership, and continuous improvement. - Own the full partner lifecycle, from onboarding and enablement to long-term engagement and retention. - Design and implement tiered engagement models to efficiently manage a portfolio of 2000+ partners, prioritizing based on revenue potential, activation stage, and strategic alignment. - Build and execute Account Growth Plans (AGPs) for high-potential and strategic partners we’re working with such as Allianz, Conad etc - Analyze market trends, competitive benchmarks, and partner performance data to identify and prioritize expansion opportunities. - Launch and operationalize new partner programs (co-marketing, incentive schemes, co-branded offers), ensuring rapid deployment and measurable impact on revenue generation. - Represent Santévet externally at C-level with strategic partners, negotiating high-value agreements and driving long-term value creation. - Act as the key liaison between Partner Management and internal teams (Sales, Marketing, Product, Legal, Finance, and Commercial Operations). - Deliver accurate and timely forecasting of partner channel revenue, pipeline status, and operational health metrics. Build data dashboards and insights reports (e.g. Salesforce, PowerBI) to support decision-making and drive strategic initiatives. **Profile We’re Looking For** **To carry out all these responsibilities**: - 5 to 8 years of experience in B2B partnership development or strategic account management, ideally with managerial responsibilities - Structured, results-driven, entrepreneurial mindset, with strong leadership and an excellent service-oriented approach - Proven ability to coach, motivate, and empower team members (Account Managers, Partner Managers) - Strong understanding of B2B partnership models (retail, brokerage, e-commerce, banking, etc.) - Skilled in developing Account Growth Plans and driving long-term client development strategies - Able to negotiate complex agreements with strategic partners at C-level - Data-driven, with the ability to analyze performance and track key metrics (GWP, OM, NPS, churn, etc.) - Proficient with reporting and data analysis tools (Salesforce, Power BI) - Fluent in English (international work environment) - Good understanding of product logic, time-to-market constraints, and operational efficienc