Cloud Service Delivery Manager

Tassin-la-Demi-Lune

Regular

**MERIEUX NUTRISCIENCES**

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, **join us**

**YOUR DAY TO DAY LIFE**

We are looking for a **Cloud Service delivery Manager** in 113 Route de Paris, TASSIN-LA-DEMI-LUNE 69160 FRA. Your mission will be to:

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Coordinate cost optimization related activities with the various stakeholders.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
- Providing accurate and regular reports to the management on performance of the service delivery.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
- Collaborating with technical design teams to set standards for software, hardware, and security.
- Respond to technical issues in a professional and timely manner.
- Participate in migrations and deployment activities at a global scale.
- Offer training and guidance to all whose roles bring them into contact with the cloud structure.

**YOUR PROFILE**
- Proficiency in leading both physical and virtual teams toward issues resolution.
- Experience in dealing with third-party-provided services.
- Operational ability in a diverse, large-scale environment.
- Exceptional customer-facing skills.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles.
- Understanding of technical IT matters
- Strong organizational skills.
- Capacity to train and guide junior team members.
- Ability to manage and prioritize tasks efficiently.
- Readiness to demonstrate a proactive attitude.
- Excellent English required. Practicing the French language is a plus.

**WHY JOIN US?**
- Because you would contribute to an inspiring **Public Health purpose,** supported by long-term and visionary shareholders.
- Because you would have an **impact on our strategic pillars** that build on 50 years of experience and expertise.
- Because you would be part of a community of **an enthusiastic and skilled group of people** who love **co-building** together and serving a purpose bigger than them.
- Because you would be **welcome as you are**, in a diverse and open-minded environment that is rich in our singularities and differences.
- Because you would grow in an **international group of more than 8200 fantastic team members**, with plenty of opportunities to learn and share.

**Ready for the journey?