Client Relation Manager

Tiffany & Co.the name instills images of True Love, Romance and The Blue Box. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. Tiffany employees are passionate, kind and professionally committed. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. Every blue box holds an important story. We will discover and honour that story with our personal Tiffany Touch.

We expect our employees to deliver the Tiffany Touch to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

**Position Overview**

The **Client Relation Manager - France Netherlands Belgium Monaco (FNBM) **is responsible for driving strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences and all client gestures/gifting and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany’s key results.

Through a strong partnership with Market Leadership and Client Relations EMEA team, the role will focus on high end business, client retention and development strategies while identifying and recruiting new high potential prospects.

Client Relation Manager will attend internal and external local and regional events, network to meeting new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively develop strategies to build sales through outreach to existing and high potential new clients, capture client data for the purpose of curating client experiences, building relationships, and personalizing future client development opportunities, while also representing the brand at the highest level.

Client Relation Manager will be responsible for managing the High End and High Jewelry business by keeping track of sales, deposits and commitments across the market.

**Key Accountabilities**
- Work with EMEA Client Relations team and retail partners on executing all instore events for local market
- Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
- Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
- Execute overarching client actions strategy
- Build and lead a strong client treatment strategy
- Propose client experiences based on client segmentations, objective and tailored to the various markets in the region
- Create cohesion across the region
- Support the event team with elevated client experience programs during events (at HJ events or specific market events such as Wonders)
- Be the point of contact for concierge teams during events Continue to elevate and enhance the end-to-end client experience while remaining true to the spirit of the Tiffany brand culture
- Lead client gifting program for Evergreen in-store client gestures (anniversaries, birthdays etc), all Events (from Regional High Jewellery to store openings), global Festive moments and regional specific gifting (ie Ramadan, MEA National Days, Easter etc) Manage client gifting quantities and strategy with stores/markets to ensure clients receive gifting/gestures during strategy key moments.
- Responsible for client event calendar Responsible for the department budget and monthly management

**Qualifications**

Required:

- 7+ years of event coordination experience
- Strong written, verbal and presentation skills
- Strong organizational and time management skills
- Strong problem solver, solution oriented and agile
- Team Oriented with excellent interpersonal and relationship building skills
- Previous experience in client events and client relation Proficient in English

Preferred:

- Luxury Industry experience
- Proficient in Microsoft and other IT Tools
- Other spoken languages Knowledge of France, Benelux and Monaco businesses

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